fix problems on AlayaCare [iphone]

—— Run into issues on AlayaCare? Get help pending when official support gets back to you!

AlayaCare

Info:

company: AlayaCare Inc.

: https://alayacare.zendesk.com/hc/en-us/articles/360042877512-AlayaCare-Care-Worker-Mobile-App-Product-Overview-

: www.alayacare.com

Chat with our AI-based AlayaCare Support

🛠️ Common AlayaCare Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

AlayaCare frequently logs out users

Fix: Check your app settings to see if there is an option for session timeout or auto logout. If available, adjust the settings to extend the ses... ⇲

Notes often not saved or submitted

Fix: Before submitting notes, ensure you have a stable internet connection. If the connection is weak, try switching to Wi-Fi or a different netw... ⇲

Slow issue

Slow loading times

Fix: Close any unnecessary background apps to free up memory and processing power. You can do this by double-tapping the home button (or swiping... ⇲

UI issue

Inability to view work history beyond two weeks

Fix: Check if there are any filters applied in the app that limit the view of work history. Adjust the filters to show a longer time frame if pos... ⇲

Limited schedule visibility

Fix: Explore the app settings to see if there are options to customize your schedule view. Some apps allow you to adjust the time frame or detail... ⇲

User interface is clunky

Fix: Familiarize yourself with the app's layout and features through any available tutorials or help sections within the app. This can help you n... ⇲

Dialog box for charting is too small

Fix: Try rotating your device to landscape mode if the app supports it, as this may provide a larger view for the dialog box. OR If the dialog... ⇲

Network issue

Location identification issues

Fix: Ensure that location services are enabled for AlayaCare. Go to Settings > Privacy > Location Services, and make sure AlayaCare is set to 'Wh... ⇲

Frequent timeouts

Fix: Check your internet connection and switch to a more stable network if possible. A weak connection can lead to frequent timeouts. OR If ti... ⇲

Glitches issue

Glitches when signing notes

Fix: Try restarting the app or your device to clear any temporary glitches. This can often resolve minor issues with app functionality. OR If... ⇲

Bugs issue

Clock in/out functionality unreliable

Fix: Ensure that your device's date and time settings are set to automatic. Go to Settings > General > Date & Time and toggle on 'Set Automatical... ⇲

Syncing issue

Drafts disappear or are not saved

Fix: Regularly save drafts while working on them. If the app has an autosave feature, ensure it is enabled in the settings. OR If drafts conti... ⇲

Problems with submitting care notes

Fix: Ensure that all required fields in the care notes are filled out before submission. Missing information can prevent successful submission.... ⇲

Inconvenient password re-entry

Fix: Check if the app has a 'Remember Me' or 'Stay Logged In' option when logging in. Enable this feature if available to reduce the frequency of... ⇲

Automatic logouts disrupt workflow

Fix: Adjust the session timeout settings if available in the app settings to reduce the frequency of automatic logouts. OR If the app does not... ⇲

Crashes issue

AlayaCare crashes during use

Fix: Ensure that your iPhone has enough storage space. Go to Settings > General > iPhone Storage and delete any unnecessary apps or files to free... ⇲

Account issue

Inability to access previous tasks

Fix: Check if there is a filter or search option in the app that allows you to view past tasks. Adjust the settings to show older tasks if possib... ⇲

Security issue

Issues with two-point verification

Fix: Ensure that your phone number is correctly linked to your account and that you have access to receive verification codes. Check your SMS set... ⇲

Compatibility issue

Inconsistent performance across devices

Fix: Ensure that all devices are running the same version of the app. Check for updates on each device and install them if available. OR If pe... ⇲

Customization issue

Lack of default plan of care for external patients

Fix: Check if there are any templates or default settings available in the app for creating care plans. Explore the settings or help section for... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Bad experience

59.9%

Good experience

33.7%

Neutral

6.5%

~ from our NLP analysis of 309 combined software ratings.

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Private Data AlayaCare collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Location
- User Content
- Identifiers
- Usage Data
- Diagnostics