fix problems on HBX [iphone]

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—— Run into issues on HBX ? Get help pending when official support gets back to you!

HBX | Globally Curated Fashion
Info:
company: Hypebeast Hong Kong Limited
: https://hbx.com/
Chat with our AI-based HBX Support
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Slow issue

Slow loading times

Fix: 1. Check your internet connection: Ensure you have a strong and stable internet connection. Try switching between Wi-Fi and mobile data. 2.... ⇲
 
Payments issue

Checkout errors during limited-edition drops

Fix: 1. Ensure a stable internet connection: A strong connection is crucial during high-traffic times. Switch to a reliable Wi-Fi network if poss... ⇲
 
Bugs issue

Incorrect items sent

Fix: 1. Double-check your order before confirming: Always review your cart and order details before finalizing the purchase to ensure accuracy.... ⇲
 
Crashes issue

Wishlist and favorites cause app to force close

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage > find HBX and tap on it. Select 'Offload App' to clear the cache. Reinstall t... ⇲
 
Login issue

No auto login feature

Fix: 1. Enable 'Remember Me' option: When logging in, check if there is a 'Remember Me' or similar option to save your login details. 2. Use a p... ⇲
 
UI issue

Inability to scroll through items without issues

Fix: 1. Restart the app: Close the app completely and reopen it to see if the scrolling issue persists. 2. Check for app updates: Go to the App... ⇲
 
Notifications issue

Red notification alerts without clear indication

Fix: 1. Check notifications settings: Go to Settings > Notifications > HBX and ensure that notifications are enabled. 2. Clear notifications: Op... ⇲
 
Customization issue

No option to view prices in ZAR

Fix: 1. Check app settings: Look for any settings within the app that allow you to change the currency display. This may be found under account s... ⇲
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 what users are saying
Good experience
96.6%

Neutral
1.8%

Bad experience
1.5%

~ from our NLP analysis of 7,546 combined software ratings.

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 Private Data HBX collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • User Content
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics