fix problems on Tomé [iphone]

—— Run into issues on Tomé? Get help pending when official support gets back to you!

Tomé

Info:

company: Tome Express, LLC

: https://eattome.com

: eattome.com

Chat with our AI-based Tomé Support

🛠️ Common Tomé Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Tomé freezes during ordering process

Fix: 1. Force close the app: Double-click the Home button (or swipe up from the bottom of the screen on iPhone X and later) to view all open apps... ⇲

Difficult navigation for first-time users

Fix: 1. Familiarize with the app: Spend a few minutes exploring the app without making an order. Tap on different sections to understand the layo... ⇲

Customization issue

Limited menu options

Fix: 1. Check for updates: Ensure that you have the latest version of the app, as menu options may be updated frequently. Go to the App Store and... ⇲

Lack of customization for meals

Fix: 1. Explore all options: Make sure to check all sections of the meal customization options, as some items may have hidden customization featu... ⇲

Slow issue

Slow loading times

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular connection. Try switching between Wi-Fi and cellular data to s... ⇲

Payments issue

Payment processing errors

Fix: 1. Check payment method: Go to Settings > Wallet & Apple Pay to ensure your payment method is set up correctly. Make sure your card details... ⇲

Bugs issue

Inaccurate order tracking

Fix: 1. Refresh the order tracking page: Sometimes, simply refreshing the page can update the order status. Look for a refresh button or pull dow... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

99.6%

Neutral

0.4%

Bad experience

0.0%

~ from our NLP analysis of 500 combined software ratings.

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Private Data Tomé collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Identifiers
- Diagnostics