fix problems on SDPL To Go [iphone]

​

—— Run into issues on SDPL To Go? Get help pending when official support gets back to you!

SDPL To Go
Info:
company: City of San Diego - San Diego Public Library
: https://sandiego.bibliocommons.com/
: sandiego.bibliocommons.com
Chat with our AI-based SDPL To Go Support
   Hello! How can I assist you?  

characters left:
 
Login issue

Error messages during login

Fix: 1. Verify login credentials: Double-check your username and password for any typos. Ensure that Caps Lock is not on and that you are using t... ⇲

Inconsistent 'remember me' functionality

Fix: 1. Check app settings: Go to the app settings and ensure that the 'Remember Me' option is enabled. If it is already enabled, try toggling it... ⇲
 
Network issue

Requires internet connection to display barcode

Fix: 1. Download barcodes for offline use: If the app allows, download your library card barcode while connected to the internet so you can acces... ⇲
 
UI issue

Difficult to navigate to checkout barcode

Fix: 1. Familiarize with the app layout: Spend some time exploring the app to understand its layout and where the checkout barcode is located. Lo... ⇲

Cumbersome process for checking out audiobooks

Fix: 1. Follow a step-by-step guide: Look for a user guide or tutorial on the library's website that outlines the process for checking out audiob... ⇲

Hidden features that should be more accessible

Fix: 1. Explore the app: Spend time navigating through all sections of the app to discover hidden features. 2. Check for tutorials: Look for any... ⇲
 
Account issue

No support for multiple library cards

Fix: 1. Use a single card: If the app does not support multiple library cards, consider using one card at a time. Log out and log back in with th... ⇲
 
Loading issue

Long load times after library system overhaul

Fix: 1. Check internet speed: Ensure you have a stable and fast internet connection. Use a speed test app to check your connection speed. 2. Res... ⇲
 
Crashes issue

SDPL To Go closes when accessing saved lists

Fix: 1. Restart the app: Close the app completely and reopen it to see if the issue persists. 2. Clear app cache: Clear the app cache to remove... ⇲
 
Notifications issue

No notification feature for pickups or overdue items

Fix: 1. Check app settings: Go to the app settings and look for notification options. Ensure that notifications are enabled for pickups and overd... ⇲
 
Support issue

Limited feedback submission options within the app

Fix: 1. Use alternative feedback methods: If the app has limited feedback options, consider using email or social media to provide feedback to th... ⇲
 
Screen issue

Orientation lock on iPad

Fix: 1. Check iPad settings: Go to your iPad settings, select 'Display & Brightness', and ensure that 'Lock Rotation' is turned off. 2. Use the... ⇲
 
Syncing issue

No syncing between app and browser version

Fix: 1. Manually update: Keep track of your activity on both the app and browser version, and manually update your progress as needed. 2. Use on... ⇲
 
Security issue

Lack of TouchID for security

Fix: 1. Use a strong password: Ensure that your password is strong and unique to enhance security in the absence of TouchID. 2. Enable two-facto... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
81.3%

Neutral
18.8%

Bad experience
0.0%

~ from our NLP analysis of 16 combined software ratings.

 Switch to these Alternatives:
SDCL
SD Emergency
UC San Diego
MyUSD
EDCO Waste and Recycling
SDSU Safe
Gymboree Play & Music
CareConnect Mobile
Links 2 Home
Clean & Safe

 Private Data SDPL To Go collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Search History
    • Diagnostics