fix problems on ColoradoCU [iphone]

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—— Run into issues on ColoradoCU? Get help pending when official support gets back to you!

ColoradoCU
Info:
company: Colorado Credit Union
: https://www.ccu.org/
: www.ccu.org
Chat with our AI-based ColoradoCU Support
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Features issue

Check deposit feature missing

Fix: Verify that you have the latest version of the app installed. Go to the App Store, search for ColoradoCU, and check for updates. If an updat... ⇲
 
Settings issue

Inability to control daily limit

Fix: Log into your online banking account through a web browser and check if there are settings available for managing daily limits. Some banks a... ⇲
 
Updates issue

Travel notices not updateable

Fix: Check if there is an option to set travel notices through the ColoradoCU website. If the app does not allow updates, the website may provide... ⇲

ColoradoCU does not update properly

Fix: Ensure that your iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. An outdated i... ⇲

Poor performance after update

Fix: Check if there are any additional updates available for the app. Sometimes, developers release quick fixes after a major update to address p... ⇲
 
UI issue

Cluttered and confusing interface

Fix: Take some time to explore the app's features and layout. Familiarizing yourself with the interface can help you navigate it more easily. Loo... ⇲

Layout change makes navigation difficult

Fix: Take some time to explore the new layout and familiarize yourself with the changes. Look for any tutorials or help sections within the app t... ⇲

ColoradoCU is hard to use

Fix: Explore the app's help section or user guide to better understand its features and functionalities. This can help you navigate the app more... ⇲

Old app was better

Fix: Familiarize yourself with the new features and layout of the updated app. Sometimes, new updates come with a learning curve, and it may take... ⇲
 
Syncing issue

Transactions take 2-3 days to update

Fix: Understand that transaction processing times can vary based on the type of transaction. For immediate updates, try using debit card transact... ⇲
 
Camera issue

Capture window takes picture of entire countertop

Fix: When using the check deposit feature, ensure you are holding the check steady and in a well-lit area. Try to position the check against a co... ⇲
 
Customization issue

Inability to sort transactions logically

Fix: Check if there are any sorting options available in the app settings. Some apps allow you to customize how transactions are displayed, such... ⇲
 
Compatibility issue

Cannot access online banking without iOS update

Fix: Check if your device is compatible with the latest iOS version. If it is, go to Settings > General > Software Update to install the latest v... ⇲
 
Notifications issue

No real-time transaction alerts

Fix: Check the app settings to ensure that notifications are enabled. Go to Settings > Notifications > ColoradoCU and make sure that alerts are t... ⇲
 
Freezing issue

Frequent app freezes

Fix: Try closing other apps running in the background to free up memory. Double-tap the home button (or swipe up from the bottom on newer iPhones... ⇲
 
Account issue

Inability to access accounts

Fix: Ensure that you are entering the correct login credentials. If you have forgotten your password, use the 'Forgot Password' feature to reset... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
95.4%

Bad experience
2.8%

Neutral
1.8%

~ from our NLP analysis of 1,440 combined software ratings.

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RMR Benefits Legacy

 Private Data ColoradoCU collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location