fix problems on PayPal Zettle [iphone]

​

—— Run into issues on PayPal Zettle? Get help pending when official support gets back to you!

PayPal Zettle: Point of Sale
Info:
company: PayPal, Inc.
: https://www.izettle.com/help
: www.izettle.com
Chat with our AI-based PayPal Zettle Support
   Hello! How can I assist you?  

characters left:
 
Settings issue

Difficult inventory setup compared to PayPal Here

Fix: 1. Use the import feature: If you have a large inventory, consider using a CSV file to import your items. Check the app's help section for t... ⇲

Inability to edit receipt numbers

Fix: 1. Use a consistent numbering system: Establish a manual system for tracking receipts outside the app, such as a spreadsheet, to keep track... ⇲

No bulk tax rate adjustment

Fix: 1. Manually adjust tax rates: Go through each item and adjust the tax rate individually. This may be time-consuming but ensures accuracy. 2... ⇲

Lack of signature omission for low-value transactions

Fix: 1. Set a threshold: Establish a policy for low-value transactions where signatures are not required, and communicate this to staff. 2. Use... ⇲
 
Payments issue

Funds held for 30 days

Fix: 1. Review account settings: Log into your PayPal account and check your account settings for any options related to fund availability. Ensur... ⇲

Venmo payment fails frequently

Fix: 1. Check Venmo account status: Ensure that your Venmo account is in good standing and linked correctly to your PayPal Zettle account. 2. Ve... ⇲

Inability to access funds for extended periods

Fix: 1. Review account settings: Log into your PayPal account and check for any settings that may affect fund availability. Ensure your account i... ⇲
 
Customization issue

No option to exclude items from discounts

Fix: 1. Manually adjust prices: Before applying a discount, manually adjust the prices of items that should not be discounted. This can be time-c... ⇲

No option for auto-populating tax

Fix: 1. Set default tax rates: Go to the settings in the app and set default tax rates for different categories of items to streamline the proces... ⇲
 
Permissions issue

Limited access for staff accounts

Fix: 1. Review user permissions: As the primary administrator, go to the user management section and adjust permissions for staff accounts to all... ⇲
 
Compatibility issue

No swipe reader for non-chip cards

Fix: 1. Use a different card reader: If you have access to a compatible card reader that supports non-chip cards, consider using that for transac... ⇲

PayPal Zettle does not connect to iPhone 8 Plus

Fix: 1. Check compatibility: Ensure that your iPhone 8 Plus is running the latest iOS version compatible with the PayPal Zettle app. Update your... ⇲
 
UI issue

Confusing card reader design

Fix: 1. Review the user manual: Check the user manual or online resources for guidance on how to use the card reader effectively. 2. Practice wi... ⇲
 
Account issue

Requires photo ID for account verification

Fix: 1. Prepare documentation: Ensure you have a valid photo ID ready for verification. This can speed up the process. 2. Use alternative verifi... ⇲
 
Network issue

Reader disconnects intermittently

Fix: 1. Check Bluetooth connection: Ensure that Bluetooth is enabled on your iPhone and that the card reader is properly paired. Go to Settings >... ⇲
 
Support issue

Customer service response times are slow

Fix: 1. Utilize online resources: Check the PayPal Zettle help center or community forums for answers to common questions and issues. 2. Prepare... ⇲

No clear instructions for app features

Fix: 1. Explore the help section: Navigate to the help or support section within the app for guides and FAQs that explain various features. 2. W... ⇲
 
Syncing issue

No easy transfer of data from PayPal Here

Fix: 1. Export data manually: If you have access to your PayPal Here data, export it manually and then input it into PayPal Zettle. This may take... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
47.4%

Bad experience
45.5%

Neutral
7.1%

~ from our NLP analysis of 870 combined software ratings.

 Switch to these Alternatives:
Square: Retail Point of Sale
Payment for Stripe
QuickBooks GoPayment POS
Clip
PayPal Prepaid
Prepaid2Cash: Gift Card App
Loyverse POS - Point of Sale
Shopify Point of Sale (POS)
Found: Business Banking
Square Point of Sale (POS)

 Private Data PayPal Zettle collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data