fix problems on Ocado [iphone]

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—— Run into issues on Ocado? Get help pending when official support gets back to you!

Ocado: supermarket shopping
Info:
company: Ocado Retail Ltd
: https://help.ocado.com/hc/en-us/sections/360002503571-The-Ocado-app-for-iOS-
: www.ocado.com
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Bugs issue

Missing items in orders

Fix: Double-check your order before finalizing it. Review the items in your cart to ensure everything is correct. If items are missing after deli... ⇲

Out of stock warnings for advance orders

Fix: When placing an advance order, check the stock status of items before finalizing your order. If an item is marked as low stock, consider sel... ⇲

Frequent substituted items

Fix: When placing your order, specify your preferences for substitutions in the app. Look for a section that allows you to indicate whether you w... ⇲

Ocado disabled for extended periods

Fix: Check your internet connection. A weak or unstable connection can cause the app to become unresponsive. Try switching between Wi-Fi and mobi... ⇲
 
Notifications issue

Excessive push notifications

Fix: Adjust your notification settings for the Ocado app. Go to Settings > Notifications > Ocado and customize which notifications you want to re... ⇲
 
Privacy issue

No option to opt-out of marketing notifications

Fix: Check the app settings for any options related to marketing preferences. Sometimes, these settings are found under 'Account' or 'Preferences... ⇲
 
Support issue

Poor customer service

Fix: Utilize the in-app support feature for quicker responses. This may include live chat or a help section that can provide immediate assistance... ⇲

Poor communication from support

Fix: Use multiple channels to reach out for support, such as in-app chat, email, or social media. This may increase your chances of receiving a t... ⇲
 
Features issue

No same day delivery

Fix: Plan your shopping in advance. Use the app to schedule deliveries for the next available time slot that suits you. OR Consider using a di... ⇲

No last minute deals or flash sales

Fix: Regularly check the app for any promotions or deals. Sometimes, these are time-sensitive and may not be heavily advertised. OR Sign up fo... ⇲

Inconvenient last minute changes

Fix: Try to finalize your order as early as possible to avoid last-minute changes. Set reminders to review your cart a day before delivery. OR... ⇲
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 what users are saying
Good experience
61.8%

Bad experience
32.4%

Neutral
5.9%

~ from our NLP analysis of 34 combined software ratings.

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 Private Data Ocado collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics