fix problems on Novation [iphone]

—— Run into issues on Novation? Get help pending when official support gets back to you!

Novation

Info:

company: Novation Credit Union

: http://www.novation.org

Chat with our AI-based Novation Support

🛠️ Common Novation Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Difficult to make e-deposit

Fix: Ensure that you have a stable internet connection. If your connection is weak, try switching to a different Wi-Fi network or using mobile da... ⇲

Cannot capture image for check deposit

Fix: Make sure that your camera lens is clean and unobstructed. Wipe the lens with a soft cloth and try capturing the image again. OR Ensure t... ⇲

UI issue

Cannot view or print credit card statement

Fix: Check if you are logged into the correct account associated with your credit card. If you have multiple accounts, ensure you are accessing t... ⇲

Unable to review recent transactions

Fix: Check your internet connection to ensure it is stable. A poor connection can prevent recent transactions from loading properly. OR Try lo... ⇲

Updates issue

New changes to savings and checking transfers

Fix: Review the app's help section or user guide to understand the new transfer process. This may provide clarity on how to navigate the changes... ⇲

Check capture fails after update

Fix: Clear the app's cache by going to your iPhone settings, selecting the Novation app, and choosing 'Clear Cache' if available. Restart the app... ⇲

Check deposit issues increasing with updates

Fix: Monitor the app for any further updates that may address these issues. Regularly check the App Store for updates and install them as they be... ⇲

Camera issue

Camera requires multiple attempts for check capture

Fix: Ensure that the check is placed on a flat, contrasting surface to help the camera focus better. Avoid capturing images on patterned or refle... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

96.2%

Bad experience

1.9%

Neutral

1.9%

~ from our NLP analysis of 636 combined software ratings.

Switch to these Alternatives:

MidCountry Bank

Citizens Bank Hutchinson MN

Home State Bank Mobile Secure

Lake Elmo Bank Mobile App

Peoples State Bank

Security Bank & Trust Co. (MN)

Perennial Bank

Home State Bank Card Secure

CorTrust Mortgage

FNC Bank Mobile Banking

Private Data Novation collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Contact Info
- User Content
- Identifiers
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location