fix problems on T10 Robot Vacuum & Mop [iphone]

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—— Run into issues on T10 Robot Vacuum & Mop? Get help pending when official support gets back to you!

T10 Robot Vacuum & Mop
Info:
company: Yunjing Intelligence Innovation (Shenzhen) Co., Ltd.
: http://www.narwal.com/
Chat with our AI-based T10 Robot Vacuum & Mop Support
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UI issue

User interface is not intuitive

Fix: Familiarize yourself with the app by exploring each section and feature. Consider creating a cheat sheet with the most important functions a... ⇲

Misleading error messages

Fix: Take note of the specific error messages and consult the user manual or online resources for troubleshooting steps related to those errors.... ⇲
 
Network issue

Frequent WiFi connectivity issues

Fix: Ensure that your robot vacuum is within range of your WiFi router. If possible, move the router closer to the vacuum or use a WiFi extender... ⇲

Difficult to set up WiFi

Fix: Make sure you are following the setup instructions carefully. Ensure that your phone is connected to the same WiFi network you want the vacu... ⇲

Cannot connect to 5GHz networks

Fix: Ensure that you are connecting to the 2.4GHz network instead, as the T10 Robot Vacuum & Mop is designed to work with this frequency. Check y... ⇲
 
Customization issue

No zone cleanup or spot cleaning features

Fix: As a temporary solution, you can manually guide the robot to specific areas by using the remote control feature (if available) or by placing... ⇲

No ability to customize no-go zones

Fix: Use physical barriers, such as furniture or mats, to create no-go zones in your home. This can help prevent the robot from entering areas yo... ⇲

Limited flexibility in room division

Fix: Manually clean each room separately by moving the robot from one room to another after it finishes cleaning the first room. This allows you... ⇲

Limited preset options for room names

Fix: Create a list of your preferred room names in a note-taking app and refer to it when scheduling cleanings. This can help you maintain consis... ⇲
 
Performance issue

Inconsistent app performance

Fix: Ensure that your app is updated to the latest version. Check the App Store for any available updates and install them. This can often resolv... ⇲
 
Localization issue

Poor translation and language issues

Fix: Switch the app language to English or another language you are comfortable with, if available. This may help improve clarity in the app's in... ⇲
 
Features issue

No automatic scheduling feature

Fix: Manually set cleaning schedules for specific days and times. You can create reminders on your phone to help you remember to set these schedu... ⇲

Inability to make changes while robot is cleaning

Fix: Plan your cleaning sessions in advance and make any necessary changes before starting the cleaning process. This can help you avoid the need... ⇲
 
Account issue

Cannot share robot with family members

Fix: Create a shared account for family members to use the app. This way, they can log in with the same credentials and access the robot's featur... ⇲
 
Crashes issue

T10 Robot Vacuum & Mop crashes frequently

Fix: Uninstall and reinstall the app to clear any corrupted data that may be causing crashes. This can often resolve stability issues. OR Chec... ⇲
 
Updates issue

No real-time updates for changes made

Fix: After making changes in the app, manually refresh the app or restart it to see if the updates appear. This can sometimes prompt the app to s... ⇲
 
Slow issue

Slow loading speed

Fix: Ensure that your phone has sufficient storage space and that other apps are closed to improve performance. A lack of resources can slow down... ⇲
 
Compatibility issue

No integration with voice assistants like Alexa

Fix: Check if there are any third-party apps or services that can bridge the gap between your robot vacuum and voice assistants. Some users have... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
85.2%

Good experience
11.1%

Neutral
3.7%

~ from our NLP analysis of 27 combined software ratings.

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 Private Data T10 Robot Vacuum & Mop collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data