fix problems on National Beta [iphone]

—— Run into issues on National Beta ? Get help pending when official support gets back to you!

National Beta | Gateway

Info:

company: National Beta Club

: http://www.betaclub.org

Chat with our AI-based National Beta Support

🛠️ Common National Beta Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Sponsors cannot log service hours for students not using the app

Fix: As a workaround, sponsors can maintain a separate log (like a spreadsheet) to track service hours for students not using the app. This log c... ⇲

Sponsors cannot select multiple members for the same hours

Fix: To manage this limitation, sponsors can log hours for one member at a time and then compile the total hours later. They can use a shared doc... ⇲

Notifications issue

National Beta requires closing and reopening to update notifications

Fix: Encourage users to refresh the app manually by pulling down on the main screen to check for updates instead of closing and reopening. This c... ⇲

Customization issue

National Beta lacks depth for new users

Fix: Create a simple user guide or FAQ document that outlines the basic functionalities of the app. This can be shared with new users to help the... ⇲

Lacks detailed breakdown of student hours

Fix: Encourage sponsors to maintain a detailed log of hours outside the app, which can include specifics like activity type, duration, and date.... ⇲

UI issue

Cannot delete false requests

Fix: If the app does not allow deletion, advise users to mark false requests as 'canceled' or 'not applicable' in the comments section, if availa... ⇲

Overall user experience is painful

Fix: Gather feedback from users about specific pain points and create a prioritized list of issues. This can help in focusing on the most critica... ⇲

Bugs issue

National Beta submits hours prematurely

Fix: Before submitting hours, users should double-check all entries for accuracy. Encourage them to take their time and review each entry to prev... ⇲

Crashes issue

National Beta crashes during hour submission

Fix: Ensure that the app is updated to the latest version, as updates often include bug fixes. Users can check for updates in the App Store and i... ⇲

Syncing issue

Poor data sync between app and website

Fix: Advise users to regularly check both the app and the website for updates and to manually sync data if the app has a sync feature. This can h... ⇲

Performance issue

National Beta performance is inconsistent

Fix: Users should ensure their device has enough storage space and is running the latest iOS version, as performance can be affected by low stora... ⇲