fix problems on SVB [iphone]

​

—— Run into issues on SVB ? Get help pending when official support gets back to you!

SVB Mobile Banking-Commercial
Info:
company: Silicon Valley Bank
: http://www.svb.com/contactus.aspx
: www.svb.com
Chat with our AI-based SVB Support
   Hello! How can I assist you?  

characters left:
 
Login issue

Mobile login issues

Fix: Ensure that you are using the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to reset... ⇲

No Face ID or automatic sign-in

Fix: Check the app settings to see if there is an option to enable biometric login or automatic sign-in. If not, consider using a password manage... ⇲

No saved passwords or usernames

Fix: Use a password manager app to securely store your login credentials. This can help you quickly access your account without needing to rememb... ⇲
 
UI issue

Clunky website

Fix: Try accessing the website from a different browser or device to see if the issue persists. Sometimes, browser compatibility can affect how a... ⇲

Too many clicks to deposit checks

Fix: Familiarize yourself with the app's layout and shortcuts. Some apps have quick access buttons or shortcuts that can reduce the number of cli... ⇲

Poor overall UI/UX

Fix: Explore the app's settings to see if there are any customization options that can improve your experience, such as changing themes or layout... ⇲

Poor navigation

Fix: Take some time to explore the app thoroughly. Familiarizing yourself with the layout can help you navigate more efficiently. OR If you fi... ⇲

Top menu inaccessible due to iOS status tray

Fix: Try swiping down on the screen to see if the menu becomes accessible. Some apps allow you to pull down the menu for easier access. OR If... ⇲
 
Slow issue

SVB instability and lag

Fix: Ensure that your app is updated to the latest version. Check the App Store for any available updates, as these often include performance imp... ⇲
 
Compatibility issue

Not optimized for iPhone Max screens

Fix: Check if there are any settings within the app that allow you to adjust the display or layout. Some apps have options for different screen s... ⇲
 
Updates issue

Lack of technological innovations

Fix: Stay informed about updates and new features by checking the app's update notes in the App Store. This can help you utilize any new function... ⇲

Lack of updates for months

Fix: Regularly check the App Store for updates. If the app is not being updated, consider providing feedback through the app to express your conc... ⇲
 
Bugs issue

Mobile deposit button refreshes page without action

Fix: Try clearing the app's cache or data through your device settings. This can resolve issues with unresponsive buttons. OR If the button co... ⇲

Mobile deposit feature only works 50% of the time

Fix: Ensure that you are following the correct steps for mobile deposits, including proper lighting and positioning of the check when taking a ph... ⇲

Basic bugs in deposit functionality

Fix: Keep the app updated to the latest version, as updates often include bug fixes. Check the App Store for any available updates. OR If you... ⇲
 
Account issue

Inability to make business deposits

Fix: Check if your account type supports business deposits. If not, you may need to upgrade your account or use a different banking method for bu... ⇲
 
Freezing issue

SVB hangs during mobile deposit

Fix: Ensure that your internet connection is stable before attempting a deposit. A weak connection can cause the app to hang. OR If the app ha... ⇲
 
Camera issue

Check photo capture feature does not orient correctly

Fix: Ensure that your device's orientation lock is turned off. This can affect how the camera captures images. OR If the feature continues to... ⇲
 
Features issue

Missing essential features for business banking

Fix: Review the app's features to ensure you are not overlooking any available options. Sometimes, features may be hidden in submenus. OR If t... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Bad experience
47.3%

Good experience
46.6%

Neutral
6.1%

~ from our NLP analysis of 425 combined software ratings.

 Switch to these Alternatives:
J.P. Morgan Access
Airbase: Procure, Pay, Close
Mercury – Powerful Banking
CashPro
Mobile SinglePoint
PitchBook Mobile
Comerica Treasury Mobile®
Carta Carry
Guideline
Ramp

 Private Data SVB collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics