fix problems on BOOX Assistant [iphone]

—— Run into issues on BOOX Assistant? Get help pending when official support gets back to you!

BOOX Assistant

Info:

company: 广州文石信息科技有限公司

: http://www.boox.com

Chat with our AI-based BOOX Assistant Support

🛠️ Common BOOX Assistant Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cannot read epubs in the app

Fix: Check if the EPUB files are DRM-protected. If they are, the app may not support them. Try converting the EPUB files to a different format (l... ⇲

No sync of reading position to Boox library

Fix: Manually check the sync settings in the app. Go to the settings menu in BOOX Assistant and look for options related to syncing. Ensure that... ⇲

Updates issue

BOOX Assistant not updated for a year

Fix: While waiting for an update, consider using alternative apps that support EPUB and have regular updates. Apps like Apple Books or Kindle can... ⇲

Storage issue

Files saved incorrectly on Boox device

Fix: Check the file format and ensure it is compatible with the Boox device. If files are being saved incorrectly, try saving them in a different... ⇲

Support issue

Customer service is difficult to reach

Fix: Look for alternative support resources such as user manuals, FAQs, or community forums where other users may have shared solutions to simila... ⇲

Privacy issue

Notes visible and unprotected on assistant app

Fix: Check the app settings for any privacy or security options. If available, enable password protection or encryption for your notes to keep th... ⇲

Syncing issue

Syncing notes results in blank pages

Fix: Try clearing the app cache. Go to your iPhone settings, find BOOX Assistant, and clear the cache if the option is available. This can help r... ⇲

Bugs issue

Cannot edit notes in iPhone app

Fix: Check if the app has a specific mode for editing notes. Sometimes, apps have a 'view' mode that restricts editing. Look for an 'edit' button... ⇲

BOOX Assistant is buggy

Fix: Try restarting your iPhone. This can often resolve temporary bugs and glitches in apps. OR If the app continues to be buggy, consider uni... ⇲

Log-in process is not intuitive

Fix: Take a moment to read any on-screen instructions or prompts carefully. Sometimes, the process may seem complicated due to unfamiliar termino... ⇲

Multiple error codes during log-in

Fix: Make sure your internet connection is stable. A weak connection can cause error codes during login. Try switching to a different Wi-Fi netwo... ⇲

Compatibility issue

Difficult to transfer files directly to app on iPhone

Fix: Use cloud storage services like Google Drive or Dropbox to upload your files and then access them through the BOOX Assistant app. This can s... ⇲