fix problems on Rock ID Crystal Identifier [iphone]

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—— Run into issues on Rock ID Crystal Identifier? Get help pending when official support gets back to you!

Rock ID Crystal Identifier
Info:
company: Picture & Photo Identifier Company LTD
: https://form.jotform.com/213493511611347
Chat with our AI-based Rock ID Crystal Identifier Support
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Camera issue

Camera focus issues

Fix: Clean the camera lens on your iPhone to ensure that there are no smudges or dirt affecting the focus. Use a microfiber cloth for best result... ⇲
 
Bugs issue

Random results for different stones

Fix: Make sure to calibrate the app if it has a calibration feature. This can help improve the accuracy of the results. OR Use the app in a co... ⇲

Misidentifies common stones

Fix: When using the app, ensure that you are providing clear images of the stones. If the app misidentifies a stone, try to take a clearer pictur... ⇲

Inconsistent results for same stone

Fix: Ensure that you are using the same lighting and background conditions each time you take a picture of the same stone to minimize variability... ⇲
 
Payments issue

Difficult to cancel subscription

Fix: To cancel your subscription, go to your iPhone's Settings, tap on your name at the top, then tap on 'Subscriptions'. Find Rock ID in the lis... ⇲

Charges before trial ends

Fix: Always check the subscription terms before starting a trial. Make a note of the trial end date and set a reminder to cancel if you do not wi... ⇲

Subscription model is misleading

Fix: Read the subscription details carefully before signing up. Make sure you understand the terms, including trial periods and renewal fees. O... ⇲

High subscription cost for low value

Fix: Evaluate your usage of the app. If you find that you are not using it frequently enough to justify the cost, consider canceling the subscrip... ⇲
 
Crashes issue

Rock ID Crystal Identifier crashes frequently

Fix: Ensure that your iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. Keeping your... ⇲
 
UI issue

Poor user interface

Fix: Familiarize yourself with the app's layout and features by exploring all menus and options. Sometimes, user interfaces can be confusing at f... ⇲

Zoom feature is broken

Fix: Check if your iPhone's camera settings are functioning properly. Go to Settings > Camera and ensure that all settings are correctly configur... ⇲
 
Updates issue

No educational content

Fix: Supplement your use of the app with external resources such as books, online courses, or websites dedicated to gemology and stone identifica... ⇲
 
Search issue

No manual search option

Fix: Use the app's existing features to identify stones based on characteristics such as color, shape, or texture, even if a manual search option... ⇲
 
Support issue

Lack of developer support

Fix: Check the app's FAQ or help section for common issues and solutions. Many apps have self-help resources that can assist you without needing... ⇲
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 what users are saying
Good experience
76.0%

Bad experience
18.0%

Neutral
6.0%

~ from our NLP analysis of 662 combined software ratings.

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 Private Data Rock ID Crystal Identifier collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Identification 1 Year Premium: $29.99 Picture this different gems & stones
  2. Identification 1 Week Premium: $7.99 Picture this different stones & minerals
  3. Identification 1 Month Premium: $7.99 Picture this different stones & minerals
  4. Identification 1 Year Premium: $29.99 Picture this different gems & stones
  5. Identification 1 Week Premium: $7.99 Picture this different stones & minerals
  6. Identification 1 Year Premium: $29.99 Picture this different stones & minerals
  7. Identification 1 Year Premium: $39.99 Picture this different stones & minerals
  8. Identification 1 Year Premium: $24.99 Picture this different gems & stones
  9. 5 Recognitions: $1.99 Limited recognitions count
  10. Identification 1 Year Premium: $19.99 Picture this different gems & stones