fix problems on Public [iphone]

​

—— Run into issues on Public ? Get help pending when official support gets back to you!

Public Mobile
Info:
company: TELUS Communications Inc.
: https://www.publicmobile.ca/en/on/get-help
: www.publicmobile.ca
Chat with our AI-based Public Support
   Hello! How can I assist you?  

characters left:
 
Bugs issue

Broken website error page

Fix: If you encounter a broken error page, first try refreshing the page or clearing your browser cache. You can do this by going to your browser... ⇲
 
Support issue

AI chatbot provides unhelpful responses

Fix: If the AI chatbot is not providing helpful responses, try rephrasing your question or using simpler language. Sometimes, the chatbot may not... ⇲

No contact details for customer support

Fix: If you cannot find contact details for customer support, check the 'Help' or 'Support' section on the Public Mobile website. They may have a... ⇲

Difficult ticket submission process

Fix: To submit a ticket, log into your account and navigate to the 'Support' section. Look for an option to submit a ticket or contact support. I... ⇲
 
UI issue

Public opens to a blank page

Fix: If the app opens to a blank page, first try closing the app completely and reopening it. If that doesn't work, check for any available updat... ⇲
 
Installation issue

Activation process fails

Fix: If the activation process fails, ensure that you are entering all required information correctly, including your SIM card number and any per... ⇲

Coercion to install app for activation

Fix: If you feel coerced to install the app for activation, try accessing the activation process through the Public Mobile website instead. Look... ⇲
 
Account issue

Account lockout issues

Fix: If you are locked out of your account, try resetting your password. Go to the login page and click on 'Forgot Password?' Follow the prompts... ⇲
 
Payments issue

Payment issues with credit cards

Fix: If you are experiencing payment issues with your credit card, first check that your card details are entered correctly, including the card n... ⇲

Inability to use US credit cards due to postal code issues

Fix: If you are unable to use a US credit card due to postal code issues, try entering your billing address exactly as it appears on your credit... ⇲
 
Compatibility issue

Public refuses to load with Lockdown Mode ON

Fix: If the app refuses to load while Lockdown Mode is enabled, try temporarily disabling Lockdown Mode. Go to your device settings, find the Loc... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Bad experience
70.6%

Good experience
29.4%

Neutral
0.0%

~ from our NLP analysis of 17 combined software ratings.

 Switch to these Alternatives:
Freedom Mobile My Account
Lucky Mobile My Account
My Shaw
Virgin Plus My Account
BC Wildfire Service
Fido My Account
MyRogers - Manage your account
Rogers Xfinity
Coinamatic CP Mobile
Hydro-Québec

 Private Data Public collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Location
    • Usage Data
    • Diagnostics