fix problems on LOCKLY [iphone]

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—— Run into issues on LOCKLY? Get help pending when official support gets back to you!

LOCKLY®
Info:
company: PIN GENIE LIMITED
: http://www.support.lockly.com/
Chat with our AI-based LOCKLY Support
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Bugs issue

Log feature is inaccurate or not real-time

Fix: 1. Ensure that the app has the necessary permissions to access your location and background app refresh. Go to Settings > Privacy > Location... ⇲
 
Crashes issue

LOCKLY crashes or freezes during use

Fix: 1. Ensure that your iPhone has enough storage space. Go to Settings > General > iPhone Storage and delete unnecessary apps or files if stora... ⇲
 
Registration issue

Difficulties in registration process

Fix: 1. Ensure you have a stable internet connection during the registration process. 2. Double-check that you are entering the correct email ad... ⇲
 
Permissions issue

Limited user access for multiple homeowners

Fix: 1. Use the app's sharing feature to invite other homeowners. Go to the settings in the app and look for 'User Management' or 'Share Access'.... ⇲

Limited functionality for temporary access codes

Fix: 1. Check the app settings to see if there are options for creating temporary access codes. 2. If the app does not support this feature, con... ⇲
 
Slow issue

Slow response time when opening the app

Fix: 1. Close other apps running in the background to free up memory. 2. Restart your iPhone to clear temporary files and improve performance.... ⇲
 
Login issue

Inconsistent fingerprint recognition

Fix: 1. Ensure that your fingers are clean and dry when using the fingerprint scanner. 2. Re-register your fingerprints in the app. Go to the fi... ⇲
 
Compatibility issue

Poor integration with smart home systems

Fix: 1. Check the compatibility of your smart home devices with the LOCKLY app. Refer to the user manual or the LOCKLY website for a list of comp... ⇲
 
Updates issue

Vague update release notes

Fix: 1. Check the app's official website or user forums for more detailed information on updates. 2. Follow the app's social media channels for... ⇲
 
Support issue

Customer support is unhelpful

Fix: 1. Utilize online resources such as FAQs, user manuals, and community forums for troubleshooting tips. 2. Search for video tutorials on pla... ⇲
 
Settings issue

LOCKLY settings are poorly designed

Fix: 1. Take time to explore all settings and options within the app to familiarize yourself with its layout. 2. Create a checklist of settings... ⇲
 
Customization issue

No widget available for quick access

Fix: 1. Use the app's shortcut feature if available. Check your iPhone's settings to see if you can create a shortcut for the LOCKLY app on your... ⇲
 
Network issue

Bluetooth timeout errors

Fix: 1. Ensure that your iPhone's Bluetooth is turned on and functioning properly. Go to Settings > Bluetooth and toggle it off and back on. 2.... ⇲
 
Installation issue

Requires frequent reinstallation of the app

Fix: 1. Ensure that your iPhone has enough storage space. Go to Settings > General > iPhone Storage and delete unnecessary apps or files. 2. Reg... ⇲
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 what users are saying
Good experience
86.7%

Bad experience
9.7%

Neutral
3.6%

~ from our NLP analysis of 7,073 combined software ratings.

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 Private Data LOCKLY collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. 4 lock subscription per year: $76.00 Unlimited use for 4 lock during validity.
  2. 5 lock subscription per year: $95.00 Unlimited use for 5 lock during validity.
  3. 3 lock subscription per year: $57.00 Unlimited use for 3 lock during validity.
  4. 1 lock subscription per year: $19.00 Unlimited use for 1 lock during validity.
  5. 2 lock subscription per year: $38.00 Unlimited use for 2 lock during validity.
  6. 4 lock subscription per month: $8.00 Unlimited use for 4 lock during validity.
  7. 5 lock subscription per month: $10.00 Unlimited use for 5 lock during validity.
  8. 3 lock subscription per month: $6.00 Unlimited use for 3 lock during validity.
  9. 2 lock subscription per month: $4.00 Unlimited use for 2 lock during validity.
  10. 1 lock subscription per month: $2.00 Unlimited use for 1 lock during validity.