fix problems on PatientHub [iphone]

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—— Run into issues on PatientHub? Get help pending when official support gets back to you!

PatientHub
Info:
company: Fresenius Medical Care North America
: https://www.freseniuskidneycare.com/contact-us
: www.freseniuskidneycare.com
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UI issue

Requires multiple confirmations to save data

Fix: Look for a setting that allows you to change the confirmation prompts. Some apps have options to reduce the number of confirmations needed f... ⇲

Inability to autofill treatment information

Fix: Check if there are settings to enable autofill features. Sometimes, these options are hidden in the app settings. OR Manually create temp... ⇲

Poor design and organization

Fix: Explore the app's settings for any customization options that may allow you to rearrange or hide less-used features. OR Create a personal... ⇲

Difficult navigation

Fix: Take time to explore the app thoroughly. Familiarize yourself with the layout and where key features are located to improve navigation. OR... ⇲

Limited visibility for text

Fix: Adjust the text size in your device settings. Go to Settings > Display & Brightness > Text Size to increase visibility. OR Check if the a... ⇲

Inability to enter treatment information

Fix: Check if there are any restrictions or settings that need to be adjusted in your account to allow treatment information entry. OR Use a d... ⇲
 
Slow issue

Slow performance

Fix: Clear the app cache if the option is available. Go to your device settings, find the PatientHub app, and look for storage options to clear c... ⇲
 
Login issue

Frequent login issues

Fix: Check your internet connection. A weak or unstable connection can cause login issues. Try switching between Wi-Fi and mobile data to see if... ⇲
 
Crashes issue

PatientHub crashes often

Fix: Update the app to the latest version. Developers often release updates to fix bugs that cause crashes. Check the App Store for updates. OR... ⇲
 
Data issue

Data loss during entry

Fix: Save your data frequently as you enter it. If the app allows, use a 'save draft' feature to minimize data loss. OR Consider using a note-... ⇲
 
Network issue

Inconsistent access to lab results

Fix: Ensure that your account is properly linked to your healthcare provider's system. Sometimes, access issues stem from account settings. OR... ⇲
 
Updates issue

Update issues causing functionality loss

Fix: If you experience issues after an update, try clearing the app cache or data as mentioned earlier. This can sometimes resolve post-update pr... ⇲

Unresponsive app after updates

Fix: Force close the app and restart it. On iPhone, swipe up from the bottom of the screen and swipe the app off the screen to close it. OR Ch... ⇲
 
Bugs issue

Error messages when tracking orders

Fix: Ensure that all required fields are filled out correctly before submitting your order. Double-check for any missing information. OR Try l... ⇲
 
Freezing issue

Frequent app reloads

Fix: Close other apps running in the background to free up memory and resources, which may help reduce reloads. OR Restart your device to clea... ⇲
 
Compatibility issue

Incompatibility with certain devices

Fix: Check the app's compatibility requirements in the App Store. Ensure your device meets the minimum specifications. OR If possible, try usi... ⇲
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 what users are saying
Bad experience
56.5%

Good experience
27.4%

Neutral
16.1%

~ from our NLP analysis of 62 combined software ratings.

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 Private Data PatientHub collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info