fix problems on Rocky Mountain CU [iphone]

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—— Run into issues on Rocky Mountain CU ? Get help pending when official support gets back to you!

Rocky Mountain CU Mobile
Info:
company: Rocky Mountain Credit Union
: https://www.rmcu.net/contact-us/
: www.rmcu.net
Chat with our AI-based Rocky Mountain CU Support
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Login issue

Inconsistent login experience

Fix: 1. Use a strong and stable internet connection: Switch between Wi-Fi and cellular data to see if the issue persists. A weak connection can l... ⇲

Frequent password re-entry required

Fix: 1. Enable 'Remember Me' option: If available, check the 'Remember Me' option during login to reduce the frequency of password prompts. OR... ⇲

Difficulties with Touch ID recognition

Fix: 1. Clean the Touch ID sensor: Ensure that the sensor is clean and free from any dirt or moisture that may affect recognition. OR 2. Re-re... ⇲
 
Crashes issue

Rocky Mountain CU crashes upon opening

Fix: 1. Force close the app: Swipe up from the bottom of the screen (or double-click the home button) to view all open apps. Swipe up on the Rock... ⇲
 
Slow issue

Slow performance and navigation issues

Fix: 1. Free up storage space: Go to Settings > General > iPhone Storage and delete any unnecessary apps or files. Low storage can slow down app... ⇲
 
Updates issue

Scheduled maintenance causes access problems

Fix: 1. Check for maintenance notifications: Look for any notifications from the app or the website regarding scheduled maintenance times. Plan y... ⇲

Limited functionality during maintenance

Fix: 1. Use the website: If the app is limited, try accessing your account through the Rocky Mountain CU website for full functionality during ma... ⇲

Lack of weekend access

Fix: 1. Use online banking: If the app is unavailable, use the Rocky Mountain CU website for banking services during weekends. OR 2. Schedule... ⇲

Rocky Mountain CU updates lead to more issues

Fix: 1. Wait before updating: If you notice issues after an update, consider waiting a few days before updating to see if others report similar p... ⇲
 
UI issue

Widget functionality not working

Fix: 1. Remove and re-add the widget: Long press on the widget, select 'Remove Widget', then go to your widget gallery and re-add it to see if it... ⇲
 
Support issue

Poor customer support response

Fix: 1. Use in-app support: Check if the app has a support or help section that may provide quicker answers to common issues. OR 2. Utilize on... ⇲
 
Account issue

Inability to transfer between members

Fix: 1. Check transfer limits: Ensure you are within any limits set by the bank for member-to-member transfers, as exceeding these may cause issu... ⇲
 
Bugs issue

Errors during mobile check deposit process

Fix: 1. Double-check check details: Ensure that the check is properly endorsed and all details are clear and legible before taking a photo. OR... ⇲
 
Network issue

Service temporarily unavailable often

Fix: 1. Check for outages: Look for any announcements on the Rocky Mountain CU website or social media regarding service outages that may affect... ⇲
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 what users are saying
Good experience
96.5%

Neutral
2.5%

Bad experience
0.9%

~ from our NLP analysis of 2,395 combined software ratings.

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 Private Data Rocky Mountain CU collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics