fix problems on RokMote [iphone]

—— Run into issues on RokMote? Get help pending when official support gets back to you!

RokMote: Remote for Roku TV

Info:

company: Kaylin Davidson

: https://docs.google.com/document/d/1xD1fOOCnYfWyhhqW-STAuH6a9ILxCwCS_ARUC_QyqXo/edit?usp=sharing

Chat with our AI-based RokMote Support

🛠️ Common RokMote Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

RokMote freezes while watching stream

Fix: 1. Close the RokMote app completely. On your iPhone, swipe up from the bottom of the screen (or double-click the Home button on older models... ⇲

slow loading times

Fix: 1. Clear the app cache by going to Settings on your iPhone, then to General > iPhone Storage. Find RokMote and select it, then choose 'Offlo... ⇲

Crashes issue

frequent crashes

Fix: 1. Update the RokMote app to the latest version available in the App Store. Developers often release updates to fix bugs and improve stabili... ⇲

Downloads issue

limited offline functionality

Fix: 1. Check if the app has any settings for offline mode. Some apps allow you to download content for offline viewing. Look for a download opti... ⇲

Support issue

poor customer support

Fix: 1. Utilize online forums and communities related to Roku and RokMote. Many users share solutions and tips that can help resolve issues. 2. C... ⇲

Notifications issue

inconsistent notifications

Fix: 1. Check your notification settings for RokMote by going to Settings > Notifications on your iPhone. Ensure that notifications are enabled f... ⇲

UI issue

difficult navigation

Fix: 1. Familiarize yourself with the app’s layout by exploring each section. Take note of where key features are located. 2. Look for any tutori... ⇲

Customization issue

lack of customization options

Fix: 1. Explore the app settings thoroughly to see if there are any hidden customization options. Sometimes, features are not immediately visible... ⇲

Battery issue

high battery consumption

Fix: 1. Reduce the app's background activity by going to Settings > General > Background App Refresh and turning it off for RokMote. 2. Lower the... ⇲

Compatibility issue

limited device compatibility

Fix: 1. Check the app’s compatibility list on the App Store to ensure your device meets the requirements. If your device is not supported, consid... ⇲