fix problems on PhotoScan [iphone]

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—— Run into issues on PhotoScan ? Get help pending when official support gets back to you!

PhotoScan by Google Photos
Info:
company: Google
: https://support.google.com/photos?p=scan_help
: www.google.com
Chat with our AI-based PhotoScan Support
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Camera issue

Glare issues in certain lighting

Fix: 1. Adjust your position to avoid direct light sources that cause glare. 2. Use a matte surface or a non-reflective screen to place the photo... ⇲

Difficult border detection

Fix: 1. Use the grid overlay feature to help align the photo properly before scanning. 2. Ensure the photo is placed flat and well-lit to improve... ⇲

Grainy images compared to native camera

Fix: 1. Ensure you are scanning in good lighting conditions to reduce graininess. 2. Hold your phone steady and avoid any movement while scanning... ⇲
 
Crashes issue

Crashes when editing corners

Fix: 1. Ensure your app is updated to the latest version by checking the App Store for updates. 2. Restart the app and try editing the corners ag... ⇲

Occasional app quitting

Fix: 1. Make sure your iPhone has enough storage space by going to Settings > General > iPhone Storage. 2. Delete unnecessary apps or files to fr... ⇲
 
Settings issue

Limited saving options

Fix: 1. Save your scanned images to your device's camera roll by selecting the appropriate option after scanning. 2. Use cloud storage services l... ⇲
 
Customization issue

Requires manual adjustment for edges

Fix: 1. Use the grid feature to help align the photo correctly before scanning. 2. After scanning, take your time to adjust the edges carefully t... ⇲

Limited options for organizing saved images

Fix: 1. Use the Photos app to create albums and organize your scanned images. 2. Go to the Photos app, tap 'Albums', and then 'New Album' to crea... ⇲
 
Slow issue

Slow scanning process

Fix: 1. Ensure you are in a well-lit area to speed up the scanning process. 2. Hold your phone steady and follow the on-screen instructions caref... ⇲
 
Features issue

No photo editing tools

Fix: 1. After scanning, use a separate photo editing app like Snapseed or Adobe Lightroom to edit your images. 2. Download and install one of the... ⇲
 
Uploads issue

Inability to select multiple photos for transfer

Fix: 1. Save each scanned photo individually to your camera roll, then use the Photos app to select multiple images for sharing. 2. Use the 'Sele... ⇲
 
UI issue

Unintuitive user interface

Fix: 1. Familiarize yourself with the app by exploring all its features and settings. 2. Look for online tutorials or guides that can help you na... ⇲
 
Updates issue

No updates in a long time

Fix: 1. Regularly check the App Store for any updates to the app. 2. If no updates are available, consider using alternative scanning apps that a... ⇲
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 what users are saying
Good experience
96.8%

Neutral
1.9%

Bad experience
1.3%

~ from our NLP analysis of 79,979 combined software ratings.

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 Private Data PhotoScan collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data