fix problems on MikroTik [iphone]

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MikroTik
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company: MikroTik
: https://mikrotik.com/support
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Network issue

Removed internet detect IP addresses from startup screen

Fix: To check your connected devices and their IP addresses, navigate to the 'IP' section in the app and select 'DHCP Server' or 'ARP' to view th... ⇲

Unable to connect to MikroTik gear

Fix: If you are unable to connect to your MikroTik device, first ensure that your device is powered on and connected to the same network as your... ⇲

Cannot connect by MAC address

Fix: If you are unable to connect to your MikroTik device by MAC address, ensure that the MAC address is correct and that the device is powered o... ⇲

No built-in zero configuration tunnel

Fix: If you need a zero configuration tunnel, consider using a third-party VPN solution that can be configured to work with your MikroTik router.... ⇲
 
Login issue

MikroTik times out requiring relogin

Fix: To minimize the frequency of timeouts, ensure that your app is updated to the latest version, as updates may include performance improvement... ⇲

MikroTik session times out frequently

Fix: To reduce session timeouts, check the session timeout settings on your MikroTik router. Log in via Winbox or the web interface, navigate to... ⇲
 
Updates issue

Not intuitive for checking system updates

Fix: To check for system updates, navigate to the 'System' section in the app, then select 'Packages'. Here, you can see the current version and... ⇲

IP Routes not visible after upgrade

Fix: If IP Routes are not visible after an upgrade, try refreshing the app or logging out and back in. If the issue persists, check the router's... ⇲
 
UI issue

No landscape mode on iPad

Fix: Currently, the MikroTik app does not support landscape mode on iPad. As a workaround, you can use the web interface of your MikroTik router... ⇲

Traffic graphics not displayed in Simple queues

Fix: If traffic graphics are not displayed in Simple queues, ensure that you have enabled the necessary settings in the router's configuration. Y... ⇲
 
Syncing issue

MikroTik can get out of sync with router config

Fix: To ensure that the app stays in sync with your router's configuration, regularly refresh the app by logging out and logging back in. Additio... ⇲
 
Support issue

Report a Problem feature does not work

Fix: If the 'Report a Problem' feature is not functioning, consider documenting the issue manually. Take screenshots of the problem and note down... ⇲
 
Customization issue

Home screen/dashboard cannot be customized

Fix: Currently, the MikroTik app does not allow customization of the home screen. As a workaround, you can create bookmarks in your web browser f... ⇲
 
Compatibility issue

Some features not available in the app

Fix: To access features that are not available in the app, use the web interface or Winbox for full functionality. You can log into the router us... ⇲
 
Settings issue

Issues with saving settings

Fix: If you are experiencing issues with saving settings, ensure that you have the necessary permissions to make changes. Log in with an account... ⇲

Accidental settings changes can lock users out

Fix: To prevent accidental changes that could lock you out, consider creating a backup of your current configuration. You can do this by logging... ⇲
 
Notifications issue

Pop-up notifications cover interface elements

Fix: To manage pop-up notifications, check the app's notification settings. You can adjust the settings to minimize interruptions or disable cert... ⇲
 
Slow issue

MikroTik performance has slowed down

Fix: To improve app performance, ensure that you are using the latest version of the app, as updates often include performance enhancements. Addi... ⇲
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 what users are saying
Good experience
71.7%

Bad experience
23.2%

Neutral
5.2%

~ from our NLP analysis of 233 combined software ratings.

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 Private Data MikroTik collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics