fix problems on TP-Link Deco [iphone]

​

—— Run into issues on TP-Link Deco? Get help pending when official support gets back to you!

TP-Link Deco
Info:
company: TP-LINK GLOBAL INC.
: http://www.tp-link.com/en/support-contact.html#E-mail-Support
Chat with our AI-based TP-Link Deco Support
   Hello! How can I assist you?  

characters left:
 
Settings issue

Limited parental control features

Fix: 1. Explore existing features: Open the Deco app and navigate to the parental controls section to see what options are available. You may be... ⇲

No option to manually select Wi-Fi channel

Fix: 1. Enable Smart Connect: In the Deco app, go to the Wi-Fi settings and enable Smart Connect. This feature automatically selects the best cha... ⇲

No option to prioritize devices for bandwidth

Fix: 1. Use QoS settings: In the Deco app, check if there are Quality of Service (QoS) settings available that allow you to prioritize certain de... ⇲

Limited control over DHCP settings

Fix: 1. Access DHCP settings: In the Deco app, navigate to the advanced settings to see if there are any options for DHCP configuration. 2. Use s... ⇲
 
Slow issue

Slow app performance

Fix: 1. Close background apps: Double-click the home button (or swipe up from the bottom on newer iPhones) and swipe away any apps running in the... ⇲
 
Network issue

Inaccurate device connection information

Fix: 1. Refresh the app: Close the Deco app completely and reopen it to refresh the device list. 2. Restart the Deco units: Unplug and reboot you... ⇲

Lack of historical data for device connections

Fix: 1. Use the app regularly: Regularly check the app for current connections, as it may not store historical data but can provide real-time inf... ⇲

TP-Link Deco does not provide feedback on network performance issues

Fix: 1. Run a speed test: Use a speed test app to check your network performance independently. 2. Monitor device performance: Keep an eye on ind... ⇲

TP-Link Deco does not indicate the date of device connections

Fix: 1. Regularly check connections: Make it a habit to check the app frequently to monitor device connections. 2. Take notes: Keep a manual log... ⇲
 
Customization issue

Inability to sort website visit history by time

Fix: 1. Manually track visits: Keep a manual log of website visits if sorting is essential for your needs. 2. Use browser history: Encourage fami... ⇲
 
UI issue

Cumbersome management interface

Fix: 1. Familiarize yourself with the app: Spend some time exploring the app's features and layout to become more comfortable with its interface.... ⇲
 
Notifications issue

Notifications for new connections are not timely

Fix: 1. Check notification settings: Go to your iPhone's Settings > Notifications > Deco app and ensure that notifications are enabled. 2. Restar... ⇲
 
Updates issue

Updates fail to download

Fix: 1. Check internet connection: Ensure that your iPhone is connected to the internet and that the Deco units are functioning properly. 2. Rest... ⇲
 
Storage issue

TP-Link Deco takes up excessive storage space

Fix: 1. Clear app cache: Go to your iPhone's Settings > General > iPhone Storage, find the Deco app, and select 'Offload App' to clear its cache... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
97.0%

Bad experience
2.0%

Neutral
0.9%

~ from our NLP analysis of 32,196 combined software ratings.

 Switch to these Alternatives:
Ubiquiti WiFiman
Linksys
SURFboard Central
NETGEAR Orbi - WiFi System App
Network Analyzer: net tools
Starlink
Tenda WiFi
Wifi Analyzer Network Analyzer
Wemo
eWeLink

 Private Data TP-Link Deco collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Usage Data

  Cost of Subscriptions
  1. HomeShield Pro Monthly: $5.99 Your home, our care
  2. Adv Parental Controls Yearly: $17.99 Let childern explore more safely
  3. Security+: $35.99 An extra layer of security for your network
  4. Security+ Monthly: $4.99 An extra layer of security for your network
  5. HomeShield Pro Yearly: $54.99 Your home, our care
  6. Adv Parental Controls Monthly: $2.99 Let childern explore more safely
  7. Total Security Package: $129.99 Get all-in-one solution
  8. Total Security Package: $129.99 Get all-in-one solution
  9. Total Security Yearly: $159.99 Get Avira Prime with HomeShield Pro
  10. Total Security Package: $129.99 Get all in one protection