fix problems on SCC DTAC [iphone]

—— Run into issues on SCC DTAC? Get help pending when official support gets back to you!

SCC DTAC

Info:

company: County of Santa Clara

: https://www.sccgov.org/sites/dtac/tax/Pages/property-tax-mobile-app.aspx

: www.sccgov.org

Chat with our AI-based SCC DTAC Support

🛠️ Common SCC DTAC Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

SCC DTAC cannot find addresses consistently

Fix: Ensure that your device's location services are enabled. Go to Settings > Privacy > Location Services and make sure it's turned on for the S... ⇲

Database goes offline sometimes

Fix: Check your internet connection. Ensure you are connected to a stable Wi-Fi or cellular network. If the connection is weak, try moving to a l... ⇲

Notifications issue

No push notifications for payment due dates

Fix: Check your notification settings. Go to Settings > Notifications > SCC DTAC and ensure that 'Allow Notifications' is turned on. Also, check... ⇲

Payments issue

No option to schedule future payments

Fix: Look for a 'Recurring Payments' or 'Payment Schedule' option in the app settings or payment section. If it's not available, consider using a... ⇲

Repeated rejection of banking info

Fix: Double-check the banking information you are entering for accuracy. Ensure that all numbers are correct and formatted properly, including ac... ⇲

No automatic bank draft setup

Fix: Check the payment settings in the app to see if there is an option for setting up automatic payments. If not, consider setting reminders for... ⇲

Difficulties with e-check payments

Fix: Ensure that you are entering all required information correctly, including account and routing numbers. Double-check for any typos or format... ⇲

Inability to accept bank info for e-check

Fix: Verify that your bank account is eligible for e-check payments. Some accounts may have restrictions that prevent them from being used for th... ⇲

Blank page when attempting e-check payment

Fix: Clear the app's cache and data. Go to Settings > General > iPhone Storage, find the SCC DTAC app, and select 'Offload App'. This can help re... ⇲

Lack of clear payee setup instructions

Fix: Look for a help or support section within the app that may provide guidance on setting up payees. This can often include step-by-step instru... ⇲

UI issue

User experience is outdated

Fix: Explore the app settings for any customization options that may enhance your experience, such as themes or layout adjustments. Sometimes, sm... ⇲

No shopping cart for multiple properties

Fix: If you need to manage multiple properties, consider keeping a separate list or spreadsheet to track them until a shopping cart feature is im... ⇲

Accessibility issues

Fix: Adjust your iPhone's accessibility settings. Go to Settings > Accessibility and explore options like VoiceOver, Zoom, or Display & Text Size... ⇲

Inadequate data collection interface

Fix: Explore the app for any tutorial or help section that may guide you on how to use the data collection features more effectively. OR Consi... ⇲

SCC DTAC designed to induce mistakes

Fix: Take your time when using the app and double-check each entry before submitting. Consider writing down important information beforehand to a... ⇲

Account issue