fix problems on D-ID [iphone]

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—— Run into issues on D-ID? Get help pending when official support gets back to you!

D-ID: AI Video Generator
Info:
company: d-id.com
: https://share-eu1.hsforms.com/17NVrWCsgSUK-eEwcw59QKgf6589
: d-id.com
Chat with our AI-based D-ID Support
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Video issue

Inconsistent video generation

Fix: Experiment with different video lengths and styles. Sometimes, shorter videos or simpler styles may generate more consistently than complex... ⇲

Errors during video creation

Fix: Restart the app and try generating the video again. Sometimes, a simple restart can resolve temporary glitches. OR Check for any updates... ⇲

Inability to edit videos after generation

Fix: Before finalizing your video, ensure you review it thoroughly. If you need to make changes, consider generating a new video with the desired... ⇲
 
Syncing issue

Lips do not sync with voice

Fix: Try using clearer audio files or recording your voice with better quality. Ensure that the audio is not too fast or too slow, as this can af... ⇲
 
Audio issue

Poor quality of generated voices

Fix: Experiment with different voice options available in the app. Some voices may sound better than others depending on the content being genera... ⇲
 
Customization issue

Lack of control over avatar movements

Fix: Check if there are any settings in the app that allow you to adjust avatar movements or expressions. Some apps have hidden features that pro... ⇲

Generic and emotionless avatars

Fix: Explore different avatar customization options within the app. Some apps allow you to adjust features to create more personalized avatars.... ⇲
 
Payments issue

Hidden subscription costs

Fix: Review the app's subscription details in the App Store. Go to the app page and check the subscription section for any hidden fees or costs.... ⇲

No option to purchase additional credits

Fix: Check the app settings or help section for any updates regarding credit purchases. Sometimes, features are added in updates that may not be... ⇲

Confusing credit system

Fix: Take time to read through the app's help or FAQ section to better understand how the credit system works and how to manage your credits effe... ⇲
 
UI issue

Difficulties accessing features

Fix: Make sure you are logged into the app with the correct account that has access to the features. Sometimes, logging out and back in can resol... ⇲
 
Loading issue

Long loading times for video generation

Fix: Try generating videos during off-peak hours when server load may be lower, which can help reduce loading times. OR Ensure your device has... ⇲
 
Updates issue

Limited trial does not allow full experience

Fix: Make the most of the trial by focusing on specific features you want to test. Create a list of what you want to evaluate during the trial pe... ⇲
 
Support issue

Poor customer support for payment issues

Fix: Document any payment issues you encounter, including screenshots and transaction details, so you have a clear record if you need to resolve... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
89.0%

Bad experience
7.5%

Neutral
3.5%

~ from our NLP analysis of 907 combined software ratings.

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 Private Data D-ID collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Lite Monthly - Pack 1: $5.90 Lite Monthly - Pack 1 - 10 min/month
  2. Pro Monthly - Pack 1: $29.00 Pro Monthly - Pack 1 - 15 min/month
  3. Lite Yearly - Tier 1: $56.00 Lite Yearly - Tier 1 - 10 min/month
  4. Pro Yearly - Tier 1: $190.99 Pro Yearly - Tier 1 - 15 min/month
  5. Lite Monthly - Pack 3: $9.39 Lite Monthly - Pack 3 - 16 min/month
  6. Advanced Monthly - Pack 1: $195.99 Advanced Monthly - Pack 1 - 100 min/month
  7. Lite Monthly - Pack 2: $7.79 Lite Monthly - Pack 2 - 13 min/month
  8. Pro Monthly - Pack 2: $49.00 Pro Monthly - Pack 2 - 25min/month
  9. Advanced Monthly - Pack 3: $344.99 Advanced Monthly - Pack 3 - 173min/month
  10. Pro Monthly - Pack 3: $117.99 Pro Monthly - Pack 3 - 60min/month