fix problems on Victory Capital [iphone]

—— Run into issues on Victory Capital? Get help pending when official support gets back to you!

Victory Capital

Info:

company: Victory Capital Management Inc

: https://investor.vcm.com/contact-us

: investor.vcm.com

Chat with our AI-based Victory Capital Support

🛠️ Common Victory Capital Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Lack of landscape mode for iPad

Fix: While the app does not support landscape mode, you can try using the iPad in portrait mode for better usability. Additionally, check if ther... ⇲

Massive security issues

Fix: Ensure that your device's operating system is up to date, as updates often include security patches. Go to Settings > General > Software Upd... ⇲

Inability to sign in on iPhone

Fix: Double-check your internet connection. If you are on Wi-Fi, try switching to cellular data or vice versa. Also, ensure that you are entering... ⇲

UI issue

Non-responsive links and email addresses

Fix: Try restarting the app or your device to see if that resolves the issue. If links are still unresponsive, check if there are any app updates... ⇲

Small print size

Fix: Adjust the text size on your iPhone by going to Settings > Display & Brightness > Text Size and moving the slider to increase the text size.... ⇲

Account issue

Cannot update beneficiary info in app

Fix: Check if there are any specific requirements or restrictions for updating beneficiary information within the app. Sometimes, certain updates... ⇲

Difficulty managing or editing accounts

Fix: Explore the app's settings thoroughly to locate account management options. Sometimes, these features are hidden under different menus or se... ⇲

Locked accounts without clear notification

Fix: Regularly check your email for any notifications from the app regarding account status. Ensure that the email associated with your account i... ⇲

Hidden account allocation information

Fix: Explore all sections of the app thoroughly, as account allocation information may be located in less obvious areas. Look for tabs or menus r... ⇲

Slow issue

Slow performance

Fix: Close any background apps that may be consuming resources. Double-click the home button (or swipe up from the bottom on newer iPhones) and s... ⇲

Syncing issue

Frequent disenrollment of devices

Fix: Ensure that you are not exceeding the maximum number of devices allowed for your account. If you are, consider removing an old device from y... ⇲

Security issue

Limited two-factor authentication options

Fix: Check the app settings to see if there are any options to enable additional authentication methods, such as SMS or authenticator apps. If no... ⇲

Updates issue

Update loop preventing access

Fix: Try restarting your device to break the update loop. If that does not work, delete the app and reinstall it from the App Store to bypass the... ⇲

Forced updates before accessing account

Fix: Check if there are any settings in the app that allow you to manage update preferences. If not, ensure your device is connected to Wi-Fi to... ⇲

Frequent mandatory updates

Fix: Set your app to update automatically by going to Settings > App Store and enabling 'App Updates' under Automatic Downloads. This can help en... ⇲

Update process is unresponsive

Fix: If the update process is stuck, try force-closing the app by swiping it away in the app switcher and then reopening it. This can sometimes r... ⇲

Messages issue

Buggy messaging feature

Fix: Try restarting the app or your device to see if that resolves any temporary glitches with the messaging feature. Also, check for app updates... ⇲