fix problems on DICK’S Sporting Goods [iphone]

​

—— Run into issues on DICK’S Sporting Goods? Get help pending when official support gets back to you!

DICK’S Sporting Goods
Info:
company: Dick's Sporting Goods
: https://www.dickssportinggoods.com/s/mobile-app
: www.dickssportinggoods.com
Chat with our AI-based DICK’S Sporting Goods Support
   Hello! How can I assist you?  

characters left:
 
Payments issue

Apple Pay does not work

Fix: Ensure that Apple Pay is set up correctly on your device. Go to 'Settings' > 'Wallet & Apple Pay' and check that your cards are added and th... ⇲

Cannot use store credit card in the app

Fix: Ensure that your store credit card is added to your payment methods in the app. Go to 'Payment Methods' in the app settings and add your car... ⇲
 
Loading issue

Clunky page loading

Fix: Check your internet connection. A slow or unstable connection can cause pages to load slowly. Try switching from Wi-Fi to cellular data or v... ⇲
 
Inventory issue

Out of stock items for same day pickup

Fix: Check the app frequently for updates on stock availability, as inventory can change rapidly. You can also try calling your local store to co... ⇲

Inconsistent inventory tracking

Fix: Check the app frequently for updates on stock levels, as inventory can change rapidly. If you see an item listed as in stock, consider purch... ⇲
 
Rewards issue

Rewards points expire quickly

Fix: Review the rewards program terms within the app to understand the expiration policy. Make a note of when your points are set to expire and p... ⇲

Rewards take too long to appear

Fix: Keep track of your purchases and check the rewards section in the app regularly to see if points have been added. Sometimes there may be a d... ⇲
 
Account issue

Account issues with rewards redemption

Fix: Ensure that you are logged into the correct account associated with your rewards. Check your account details in the app to confirm that your... ⇲
 
Search issue

Search functionality is poor

Fix: Try using specific keywords or product codes when searching to yield better results. Avoid vague terms that may return unrelated items. OR... ⇲

Search results differ from website

Fix: Try using specific product names or codes in the app search to yield more accurate results, similar to what you would use on the website.... ⇲
 
Shipping issue

Items do not ship together

Fix: Check your order confirmation to see if items are being shipped from different locations. If so, this may be unavoidable due to stock availa... ⇲
 
UI issue

DICK’S Sporting Goods layout is difficult to navigate

Fix: Familiarize yourself with the app layout by exploring different sections. Use the menu to access categories and features, and take note of w... ⇲

DICK’S Sporting Goods is not user-friendly

Fix: Take time to explore the app and familiarize yourself with its layout. Use the search bar and menu options to navigate more efficiently. O... ⇲

Inability to view certain product categories

Fix: Try refreshing the app or logging out and back in to see if the categories appear. Sometimes a simple refresh can resolve display issues.... ⇲
 
Slow issue

Slow loading times

Fix: Ensure your device has enough storage space, as low storage can affect app performance. Delete unnecessary apps or files to free up space.... ⇲
 
Login issue

Frequent login required for purchases

Fix: Check the app settings to see if there is an option to stay logged in. Look for a 'Remember Me' or 'Stay Logged In' toggle when logging in.... ⇲

Different logins for account and scorecard

Fix: Check if there is an option to link your accounts within the app settings. This may allow you to use a single login for both features. OR... ⇲
 
Notifications issue

Notifications are excessive

Fix: Go to the app settings and adjust your notification preferences. You can often choose which types of notifications you want to receive or tu... ⇲
 
Settings issue

No option to cancel orders in the app

Fix: Review the order confirmation email for cancellation instructions. If the app does not allow cancellations, you may need to follow the email... ⇲
 
Crashes issue

DICK’S Sporting Goods crashes or fails to load

Fix: Ensure that your app is updated to the latest version available in the App Store, as updates often fix bugs and improve stability. OR If... ⇲
 
Support issue

Customer service response times are slow

Fix: Utilize the app’s FAQ section for common issues, which may provide immediate answers without needing to contact customer service. OR If y... ⇲
 
Syncing issue

Move feature does not sync properly

Fix: Check the app settings to ensure that the Move feature is enabled and that permissions for syncing are granted. You may need to toggle the f... ⇲
 
Customization issue

No favorites or wish list feature

Fix: If the app does not have a favorites or wish list feature, consider keeping a note of items you are interested in purchasing later. OR Yo... ⇲
 
Compatibility issue

Limited international functionality

Fix: Check if the app has a specific setting for international users. If not, consider using the website for a more comprehensive experience. O... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
94.4%

Bad experience
2.9%

Neutral
2.7%

~ from our NLP analysis of 196,900 combined software ratings.

 Switch to these Alternatives:
Shiekh
JD Sports: Exclusive rewards
SNIPES: Sneakers & Streetwear
Champs Sports: Kicks & Apparel
The North Face
Finish Line – Shop Exclusive
Under Armour
Academy Sports + Outdoors
Kids Foot Locker
Foot Locker - Shop Releases

 Private Data DICK’S Sporting Goods collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Purchases
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Search History
    • Diagnostics