fix problems on TEGFCU [iphone]

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—— Run into issues on TEGFCU? Get help pending when official support gets back to you!

TEGFCU
Info:
company: TEG Federal Credit Union
: hhttps://www.tegfcu.com/about-teg/contact-us/
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Payments issue

Inability to pay credit card from external account

Fix: Check if the external account is properly linked. Go to the app's settings and ensure that your external bank account is added correctly. If... ⇲

Payment processing delays

Fix: Ensure that you have a stable internet connection. If you are on Wi-Fi, try switching to mobile data or vice versa to see if that resolves t... ⇲

Poor performance in bill pay and mobile deposit

Fix: Ensure that your app is updated to the latest version, as updates often include performance improvements. Check the App Store for any availa... ⇲
 
UI issue

User-unfriendly interface

Fix: Take some time to explore the app's features. Familiarize yourself with the layout and where key functions are located. You can also check f... ⇲
 
Search issue

Difficulty finding credit card information

Fix: Navigate to the 'Accounts' or 'Cards' section of the app. Look for a tab or button labeled 'Credit Cards' to access your credit card informa... ⇲
 
Bugs issue

Incorrect address saving

Fix: Go to the 'Profile' or 'Settings' section of the app and look for 'Address' or 'Contact Information'. Update your address and save the chang... ⇲

Mobile deposit failures

Fix: Ensure that you are following the app's guidelines for mobile deposits, such as taking clear pictures of the check and ensuring the check is... ⇲

Conflicting check endorsement instructions

Fix: Review the endorsement instructions provided in the app carefully. Make sure you are following the exact steps outlined for endorsing checks... ⇲

Overall app malfunction

Fix: Try closing the app completely and reopening it. On iPhones, swipe up from the bottom of the screen and swipe the app off the screen to clos... ⇲
 
Login issue

Login issues

Fix: Ensure that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to re... ⇲
 
Network issue

Plaid connection issues

Fix: Check your internet connection to ensure it is stable. If the connection is weak, it may affect the Plaid integration. OR If the connecti... ⇲
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 what users are saying
Good experience
50.0%

Bad experience
46.2%

Neutral
3.8%

~ from our NLP analysis of 26 combined software ratings.

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 Private Data TEGFCU collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics