fix problems on Mersive Solstice [iphone]

—— Run into issues on Mersive Solstice? Get help pending when official support gets back to you!

Mersive Solstice

Info:

company: Mersive Technologies Inc.

: http://customersupport.mersive.com

: www.mersive.com

Chat with our AI-based Mersive Solstice Support

🛠️ Common Mersive Solstice Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Mersive Solstice crashes frequently

Fix: 1. Ensure that your iPhone is running the latest version of iOS. Go to Settings > General > Software Update and install any available update... ⇲

does not connect to AirPlay

Fix: 1. Ensure that both your iPhone and the AirPlay device are connected to the same Wi-Fi network. Go to Settings > Wi-Fi to check your connect... ⇲

Slow issue

slow and outdated functionality

Fix: 1. Check for updates to the Mersive Solstice app in the App Store. Keeping the app updated can improve performance and functionality. 2. Cl... ⇲

Settings issue

language setting issues

Fix: 1. Go to Settings > General > Language & Region and ensure that your preferred language is set correctly. 2. If the app does not reflect th... ⇲

Screen issue

no screen mirroring on iPad OS 13

Fix: 1. Ensure that your iPad is updated to the latest version of iPadOS. Go to Settings > General > Software Update. 2. Check if the Mersive So... ⇲

Network issue

does not discover nearby units

Fix: 1. Ensure that Bluetooth and Wi-Fi are enabled on your iPhone. Go to Settings > Bluetooth and Settings > Wi-Fi to check. 2. Restart the Mer... ⇲

setup is painful due to latency issues

Fix: 1. Ensure that your Wi-Fi network is optimized for performance. Use a 5GHz network if available, as it typically offers faster speeds and le... ⇲

difficult to use on school Wi-Fi

Fix: 1. Check with your school's IT department to ensure that the necessary ports and protocols for Mersive Solstice are open on the network. 2.... ⇲

Compatibility issue

limited to 25 users

Fix: 1. If you are reaching the user limit, consider managing the connected users by disconnecting those who are not actively using the app. 2.... ⇲

no support for Android

Fix: 1. If you need to connect Android devices, consider using alternative screen mirroring apps that support both iOS and Android. 2. Check if... ⇲

inconsistent performance with iOS devices

Fix: 1. Ensure that all iOS devices are updated to the latest version of iOS. Go to Settings > General > Software Update. 2. Restart the devices... ⇲

Video issue

inability to share video content from iOS media library

Fix: 1. Ensure that the Mersive Solstice app has permission to access your media library. Go to Settings > Privacy > Photos and check the setting... ⇲

Support issue

no documentation provided

Fix: 1. Check the Mersive website for any online resources or user guides that may not be included in the app. 2. Look for community forums or u... ⇲

Crashes issue

Mersive Solstice does not open on iPad

Fix: 1. Ensure that your iPad is updated to the latest version of iPadOS. Go to Settings > General > Software Update. 2. Restart your iPad to cl... ⇲

Updates issue

requires constant updates

Fix: 1. Enable automatic updates for the app by going to Settings > App Store and turning on 'App Updates'. This will ensure you always have the... ⇲

Freezing issue

Mersive Solstice freezes while watching stream

Fix: 1. Ensure that your internet connection is stable and has sufficient bandwidth for streaming. Test your speed using a speed test app or webs... ⇲