fix problems on Houston ConnectSmart Traffic [iphone]

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—— Run into issues on Houston ConnectSmart Traffic? Get help pending when official support gets back to you!

Houston ConnectSmart Traffic
Info:
company: Metropia Inc.
: https://houston-connectsmart.zendesk.com/hc/en-us
: h-connectsmart.org
Chat with our AI-based Houston ConnectSmart Traffic Support
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Network issue

Network errors during login

Fix: 1. Check Internet Connection: Ensure that your iPhone is connected to a stable Wi-Fi or cellular network. You can do this by opening a web b... ⇲
 
Freezing issue

Houston ConnectSmart Traffic freezes during setup

Fix: 1. Ensure Sufficient Storage: Check if your iPhone has enough storage space. Go to Settings > General > iPhone Storage. If storage is low, d... ⇲
 
Compatibility issue

Missing Apple CarPlay and Android Auto support

Fix: 1. Use Alternative Navigation Apps: While waiting for support, consider using other navigation apps that support Apple CarPlay or Android Au... ⇲
 
Bugs issue

Inaccurate routing suggestions

Fix: 1. Update Location Settings: Ensure that your location services are enabled for the app. Go to Settings > Privacy > Location Services and ma... ⇲

Tickets disappear after purchase

Fix: 1. Check Purchase History: Look for a purchase history or tickets section within the app. Sometimes, tickets may not appear immediately but... ⇲

Routing through closed gates and fenced areas

Fix: 1. Report Issues: If the app allows, report the incorrect routing to help improve future suggestions. 2. Use Alternative Navigation: Consid... ⇲

Incorrect placement of addresses

Fix: 1. Verify Address Format: Ensure that the address is entered correctly, including street numbers, names, and any relevant details. 2. Use A... ⇲
 
Updates issue

No live bus arrival updates

Fix: 1. Check App Settings: Ensure that notifications and location services are enabled for the app. Go to Settings > Notifications and ensure th... ⇲
 
Slow issue

Slow verification code delivery

Fix: 1. Check Network Connection: Ensure you have a stable internet connection, as poor connectivity can delay code delivery. 2. Resend Code: If... ⇲
 
UI issue

Submit button remains disabled

Fix: 1. Check Required Fields: Ensure that all required fields in the form are filled out correctly. Sometimes, missing information can keep the... ⇲
 
Battery issue

Battery drain when in use

Fix: 1. Enable Low Power Mode: Go to Settings > Battery and enable Low Power Mode to help conserve battery life while using the app. 2. Close Ba... ⇲
 
Settings issue

Walk speed preferences do not affect projected time

Fix: 1. Check Settings: Ensure that you have set your walk speed preferences correctly in the app settings. 2. Restart the App: Close and reopen... ⇲
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 what users are saying
Good experience
87.8%

Bad experience
8.6%

Neutral
3.6%

~ from our NLP analysis of 222 combined software ratings.

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 Private Data Houston ConnectSmart Traffic collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Usage Data
    • Diagnostics