fix problems on BlackVue [iphone]

—— Run into issues on BlackVue? Get help pending when official support gets back to you!

BlackVue

Info:

company: Pittasoft Co., Ltd.

: https://www.blackvue.com/

Chat with our AI-based BlackVue Support

🛠️ Common BlackVue Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

BlackVue frequently crashes

Fix: 1. Update the App: Go to the App Store, search for BlackVue, and check if there is an update available. If so, update the app as developers... ⇲

Connection to camera often fails

Fix: 1. Check Wi-Fi Connection: Ensure your iPhone is connected to the correct Wi-Fi network that the camera uses. Go to Settings > Wi-Fi and sel... ⇲

Permissions issue

Requires location access unnecessarily

Fix: 1. Adjust Location Settings: Go to Settings > Privacy > Location Services. Find BlackVue and change the setting to 'While Using the App' or... ⇲

Ads issue

Constant prompts for subscription

Fix: 1. Check Subscription Status: Go to Settings > [Your Name] > Subscriptions to see if you have an active subscription. If you do not want to... ⇲

Bugs issue

BlackVue is confusing and buggy

Fix: 1. Familiarize with User Guide: Look for a user manual or online resources that explain the app's features and navigation. This can help you... ⇲

Audio issue

Playback failures occur frequently

Fix: 1. Check Storage Space: Ensure your iPhone has enough storage space. Go to Settings > General > iPhone Storage and free up space if necessar... ⇲

Limited to one user login at a time

Fix: 1. Use Guest Mode: If available, use a guest mode or a shared login feature that allows temporary access without logging out the primary use... ⇲

Camera issue

Inability to access videos without camera being on

Fix: 1. Use Offline Mode: Check if the app has an offline mode that allows you to access previously downloaded videos without needing the camera... ⇲

Battery issue

Battery indicator often inaccurate

Fix: 1. Calibrate Battery: Fully charge the camera and then let it drain completely. Charge it again to recalibrate the battery indicator. OR... ⇲

Settings issue

BlackVue does not remember camera settings

Fix: 1. Save Settings: After adjusting settings, look for a 'Save' option within the app to ensure they are retained after closing the app. OR... ⇲

Network issue

Unstable connection when switching between modes

Fix: 1. Avoid Rapid Switching: When changing modes, allow a few seconds for the app to stabilize before switching again to prevent connection iss... ⇲

Requires internet access to connect to camera

Fix: 1. Use Mobile Hotspot: If you are in an area without Wi-Fi, consider using your mobile device as a hotspot to connect the camera to the inte... ⇲

Frequent disconnections during video playback

Fix: 1. Check Wi-Fi Signal: Ensure you have a strong Wi-Fi signal. Move closer to the router or camera if necessary to improve connectivity durin... ⇲

Notifications issue

Notifications are intrusive

Fix: 1. Adjust Notification Settings: Go to Settings > Notifications > BlackVue and customize the notification settings to reduce intrusiveness,... ⇲

UI issue

BlackVue interface is clunky

Fix: 1. Explore Settings: Familiarize yourself with the app's settings to customize the interface to your liking, which may improve usability.... ⇲

Syncing issue

Limited functionality without cloud service

Fix: 1. Use Local Storage: Ensure you are utilizing the local storage options available on the camera to access videos without needing cloud serv... ⇲

Compatibility issue

BlackVue does not support multiple devices simultaneously

Fix: 1. Use One Device at a Time: If you have multiple devices, ensure only one is logged into the app at a time to avoid conflicts. OR 2. Sha... ⇲

Video issue

Inconsistent video access

Fix: 1. Check Storage Availability: Ensure there is enough storage on the camera for video files. If storage is full, delete unnecessary files to... ⇲

Support issue