fix problems on ExecOnline [iphone]

—— Run into issues on ExecOnline? Get help pending when official support gets back to you!

ExecOnline

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company: ExecOnline

: https://www.execonline.com/privacy-policy/

: www.execonline.com

Chat with our AI-based ExecOnline Support

🛠️ Common ExecOnline Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Lectures do not load

Fix: 1. Check your internet connection: Ensure that you have a stable Wi-Fi or cellular data connection. You can do this by trying to load a diff... ⇲

Streaming not available

Fix: 1. Check for app updates: Open the App Store, tap on your profile icon, and check for updates for ExecOnline. An update may include streamin... ⇲

Downloads issue

Requires downloading each lecture

Fix: 1. Check app settings: Open ExecOnline and navigate to settings. Look for options related to downloading lectures and see if there is a sett... ⇲

ExecOnline errors during downloads

Fix: 1. Free up storage space: Go to Settings > General > iPhone Storage and check how much space is available. If storage is low, delete unused... ⇲

UI issue

Hard to track progress

Fix: 1. Use the built-in progress tracker: Check if ExecOnline has a progress tracking feature in the app settings or your profile. Make sure it... ⇲

Audio issue

Audio pauses when screen is off

Fix: 1. Check background app refresh: Go to Settings > General > Background App Refresh and ensure it is enabled for ExecOnline. This allows the... ⇲

Audio overlaps when switching videos

Fix: 1. Pause audio before switching: Make it a habit to pause the audio before switching to another video to prevent overlap. 2. Restart the app... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

81.8%

Bad experience

18.2%

Neutral

0.0%

~ from our NLP analysis of 22 combined software ratings.

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Private Data ExecOnline collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Usage Data