fix problems on LetsGetChecked [iphone]

​

—— Run into issues on LetsGetChecked? Get help pending when official support gets back to you!

LetsGetChecked: Health Testing
Info:
company: LetsGetChecked Inc.
: https://www.letsgetchecked.com/ie/en/contact-us/
: www.letsgetchecked.com
Chat with our AI-based LetsGetChecked Support
   Hello! How can I assist you?  

characters left:
 
Syncing issue

Inconsistent information between app and website

Fix: 1. Verify Information: Always cross-check critical information between the app and the website. If discrepancies arise, take note of them an... ⇲

Inability to track test progress in app

Fix: 1. Check for Updates: Ensure that the app is updated to the latest version, as tracking features may be included in newer updates. 2. Use Al... ⇲
 
Slow issue

Slow response time for results

Fix: 1. Check Notification Settings: Ensure that notifications for the LetsGetChecked app are enabled in your iPhone settings. Go to Settings > N... ⇲

Long wait times for telehealth consultations

Fix: 1. Schedule Ahead: Try to book your telehealth consultations during off-peak hours, such as early mornings or late afternoons, to reduce wai... ⇲
 
Permissions issue

Limited access to lab results for insurance tests

Fix: 1. Check Account Settings: Log into your account and navigate to the 'Lab Results' section to see if there are any filters or settings that... ⇲
 
Bugs issue

Expiration dates on kits are misleading

Fix: 1. Verify Expiration Dates: Before using a kit, check the expiration date printed on the packaging. If it seems misleading, document the dis... ⇲
 
Video issue

Video call connection issues

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Switch to Wi-Fi if you are using mobile data, or vice versa, to... ⇲
 
Settings issue

Lack of features for managing account settings

Fix: 1. Explore Settings: Thoroughly explore the account settings section of the app to ensure you are not missing any management features. 2. Us... ⇲
 
Notifications issue

Poor communication regarding test results

Fix: 1. Enable Notifications: Ensure that notifications for the LetsGetChecked app are enabled in your iPhone settings to receive timely updates... ⇲

Delayed results affecting personal plans

Fix: 1. Plan Ahead: When scheduling tests, consider potential delays and plan your personal activities accordingly to avoid conflicts. 2. Monitor... ⇲
 
Instructions issue

Confusing instructions for test procedures

Fix: 1. Review Instructions: Carefully read through the instructions provided in the app and on the kit packaging. If something is unclear, take... ⇲
 
Customization issue

Limited options for obtaining additional supplies

Fix: 1. Check App Store: Look for an 'Additional Supplies' section in the app where you can order more kits or supplies directly. 2. Visit Websit... ⇲
 
Support issue

Inadequate troubleshooting for app errors

Fix: 1. Restart the App: Close the app completely and reopen it to see if the error resolves itself. 2. Clear Cache: Go to your iPhone settings,... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
97.4%

Bad experience
1.6%

Neutral
1.0%

~ from our NLP analysis of 9,183 combined software ratings.

 Switch to these Alternatives:
Everlywell
Rally Coach™
Rally®
UHC Motion
AbleTo
Kaia Health
Surest
Ro
Viome
Lumen - Metabolic Coach

 Private Data LetsGetChecked collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics