fix problems on Secure Folder [iphone]

—— Run into issues on Secure Folder? Get help pending when official support gets back to you!

Secure Folder: Photo Vault

Info:

company: Huynh Thuy

: https://huynhthuyapps.blogspot.com/2021/06/contact-support.html

Chat with our AI-based Secure Folder Support

🛠️ Common Secure Folder Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Secure Folder crashes frequently

Fix: 1. Update the App: Ensure that you are using the latest version of Secure Folder. Go to the App Store, search for the app, and check if an u... ⇲

unable to delete from trash folder

Fix: 1. Open the Secure Folder app and navigate to the Trash folder. 2. Look for an option to 'Empty Trash' or 'Delete All'. If this option is a... ⇲

Security issue

cannot disable email recovery

Fix: 1. Open the Secure Folder app and go to Settings. 2. Look for the 'Account' or 'Security' section. 3. If there is an option for email reco... ⇲

no decoy password feature

Fix: 1. Use a Secondary Account: If the app allows, create a secondary account with a different password that can serve as a decoy. 2. Use a Dif... ⇲

UI issue

thumbnails are too small

Fix: 1. Check App Settings: Open Secure Folder and navigate to Settings. Look for a display or thumbnail size option and adjust it if available.... ⇲

Syncing issue

iCloud sync does not work

Fix: 1. Check iCloud Settings: Go to Settings > [Your Name] > iCloud and ensure that iCloud Drive is enabled. 2. Open Secure Folder and navigate... ⇲

hard to sync and transfer data

Fix: 1. Use Wi-Fi: Ensure you are connected to a stable Wi-Fi network when attempting to sync or transfer data. 2. Check App Settings: Open Secu... ⇲

Bugs issue

lost files after app malfunction

Fix: 1. Check the Trash Folder: Open Secure Folder and check if the lost files are in the Trash folder. If they are, you can restore them. 2. Re... ⇲

difficult to add photos without restarting phone

Fix: 1. Close Background Apps: Double-tap the home button (or swipe up from the bottom on newer iPhones) to view open apps. Swipe up on Secure Fo... ⇲

no forgot password option

Fix: 1. Check App Settings: Open Secure Folder and look for any account or security settings that may allow you to set or reset your password. 2... ⇲

Updates issue

data loss after upgrade

Fix: 1. Check for Backups: If you have backed up your iPhone before the upgrade, you can restore your data from that backup. Go to Settings > [Yo... ⇲

Crashes issue