fix problems on CallRail [iphone]

—— Run into issues on CallRail? Get help pending when official support gets back to you!

CallRail

Info:

company: CallRail, Inc.

: https://support.callrail.com/

: www.callrail.com

Chat with our AI-based CallRail Support

🛠️ Common CallRail Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

CallRail requires frequent closing and reopening to load new calls

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for CallRail, and check for updates. If an update is avai... ⇲

Filters do not update without restarting the app

Fix: After applying filters, try pulling down on the screen to refresh the data instead of restarting the app. This gesture often triggers a refr... ⇲

Bugs issue

Transcriptions and summaries are missing

Fix: Verify that your account settings allow for transcriptions. Go to the app settings and check if transcription features are enabled. If not,... ⇲

Text icon leads to a broken URL

Fix: Try manually entering the URL in your browser instead of clicking the text icon. This can help you bypass the broken link. OR Check for a... ⇲

Dialing numbers sometimes fails

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for CallRail, and check for updates. OR Check your dev... ⇲

Messages issue

Text messaging can only be accessed on mobile app

Fix: Use the mobile app for text messaging as intended. If you need to access texts on a desktop, consider using a mobile device emulator on your... ⇲

Inability to respond to texts on desktop

Fix: Use the mobile app for responding to texts as intended. If you need to respond from a desktop, consider using a mobile device emulator or a... ⇲

CallRail logs users out frequently

Fix: Check your device's settings for any battery-saving modes that may be affecting app performance. Go to Settings > Battery and disable any se... ⇲

No Google sign-in option for the app

Fix: Create a dedicated CallRail account using your email and password. This will allow you to log in without needing Google sign-in. OR If yo... ⇲

Daily sign-in requirement is frustrating

Fix: Check if there is an option in the app settings to stay logged in or remember your credentials. Enable this option if available. OR Consi... ⇲

No option for fingerprint login

Fix: Check if your device supports Face ID or Touch ID and ensure that it is enabled in your device settings. Go to Settings > Face ID & Passcode... ⇲

Account issue

Password reset process is cumbersome

Fix: Use a password manager to store and autofill your passwords, making the reset process easier. This can help you manage your passwords more e... ⇲

Notifications issue

Notifications are unreliable

Fix: Check your notification settings in the app. Go to Settings > Notifications > CallRail and ensure that notifications are enabled and set to... ⇲

Text message notifications are delayed

Fix: Check your notification settings in the app and on your device to ensure they are enabled and set correctly. OR Restart your device to re... ⇲

Loading issue

Call and text activities are delayed in feed

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for CallRail, and check for updates. OR Try logging ou... ⇲

CallRail refresh requires restarting

Fix: Instead of restarting the app, try pulling down on the call feed to refresh it. This gesture often triggers a refresh in many apps. OR Ch... ⇲

Security issue

Two-factor authentication issues prevent login

Fix: Ensure that your device's time and date settings are correct. Go to Settings > General > Date & Time and enable 'Set Automatically'. This ca... ⇲

Audio issue

Records do not play on the phone

Fix: Check your device's volume settings and ensure that it is not muted. Also, check if the app has its own volume control settings. OR Try u... ⇲

Inability to skip to specific parts of calls

Fix: Use the playback controls provided in the app to navigate through the call recordings. If this feature is not available, consider providing... ⇲

Features issue

Lack of VOIP feature

Fix: Use a third-party VOIP service alongside CallRail for your calling needs. Services like Skype or Zoom can be integrated for VOIP functionali... ⇲

No outbound call recording feature

Fix: Check if there are any settings in the app that allow for outbound call recording. If not, consider using a third-party call recording app t... ⇲

Crashes issue

CallRail crashes upon opening

Fix: Force close the app by swiping up from the bottom of the screen and swiping CallRail off the screen. Then reopen the app. OR If the probl... ⇲

UI issue

Limited functionality for viewing reports

Fix: Explore all sections of the app to ensure you are not missing any reporting features. Sometimes, features are hidden in menus or submenus.... ⇲

Inability to copy and paste phone numbers

Fix: Try tapping and holding on the phone number to see if a copy option appears. If not, check if the app has any settings that allow for text s... ⇲

Call history logs are hard to navigate

Fix: Use any available filters or sorting options within the app to organize your call history for easier navigation. OR Consider exporting yo... ⇲

Search issue

Difficult to search phone numbers by name or number

Fix: Use the search function within the app and ensure you are entering the correct format for phone numbers or names. OR If the search functi... ⇲

Syncing issue

Call history and messages are not integrated

Fix: Check if there are any settings in the app that allow for integration of call history and messages. Enable any relevant options if available... ⇲

Support issue

Customer service response is slow

Fix: Utilize the app's help section or FAQ for immediate answers to common questions instead of waiting for customer service. OR Check if ther... ⇲

Compatibility issue

CallRail does not support landscape view on iPad Pro

Fix: Check if there are any settings in the app that allow for orientation changes. If not, consider using the app in portrait mode until an upda... ⇲