fix problems on OfferUp [iphone]

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—— Run into issues on OfferUp? Get help pending when official support gets back to you!

OfferUp - Buy. Sell. Simple.
Info:
company: OfferUp Inc.
: https://help.offerup.com
: offerup.com
Chat with our AI-based OfferUp Support
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Notifications issue

Notifications are confusing and misleading

Fix: Go to your app settings and customize your notification preferences. Turn off notifications that are not relevant to you, such as those for... ⇲
 
Account issue

Difficult to remove or change phone number

Fix: To change your phone number, go to your account settings, select 'Profile', and look for the option to edit your phone number. If you encoun... ⇲

Unclear community guidelines leading to account bans

Fix: Take the time to read through the community guidelines available in the app. Familiarizing yourself with these rules can help you avoid unin... ⇲
 
Support issue

Customer service responses are automated and unhelpful

Fix: When reaching out to customer service, be as specific as possible in your inquiry. Include screenshots and detailed descriptions of your iss... ⇲

No live support available for urgent issues

Fix: For urgent issues, check the app's help center for immediate solutions or FAQs that may address your concern without needing live support.... ⇲
 
Glitches issue

Messaging feature is glitchy

Fix: If you experience glitches in messaging, try clearing the app's cache. Go to your device settings, find the OfferUp app, and select 'Clear C... ⇲
 
Search issue

Search functionality ruins browsing experience

Fix: Use specific keywords when searching to narrow down results. You can also apply filters such as category, price range, and location to refin... ⇲
 
Settings issue

Inconsistent item removal policies

Fix: Familiarize yourself with the app's item removal policies by checking the help section. This can help you understand what to expect and how... ⇲

Old posts remain active without time limits

Fix: Regularly review your active listings and remove any that are outdated. Set a reminder to do this weekly or monthly to keep your profile cur... ⇲

Inaccurate location settings for rural users

Fix: Manually adjust your location settings in the app to ensure they reflect your actual location. This can help improve the accuracy of search... ⇲
 
UI issue

Aggressive algorithm alters feed based on random clicks

Fix: To mitigate the effects of the algorithm, try to engage with items that genuinely interest you. This can help the algorithm learn your prefe... ⇲
 
Ads issue

Excessive ads disrupt user experience

Fix: To minimize distractions from ads, try to focus on specific categories or searches that interest you, which may reduce the number of ads sho... ⇲
 
Security issue

Lack of verification for users leads to scams

Fix: Always check user profiles for verification badges and read reviews before engaging in transactions. This can help you identify trustworthy... ⇲

Reporting system for suspicious users is ineffective

Fix: When reporting a user, provide as much detail as possible, including screenshots and descriptions of the suspicious behavior. This can help... ⇲
 
Customization issue

No option to toggle between business and individual sellers

Fix: When searching, use specific keywords that indicate whether you are looking for business or individual sellers. This can help you find the t... ⇲
 
Privacy issue

Forced data collection for ending listings

Fix: To minimize data collection, consider using the app in a private browsing mode or adjusting your privacy settings on your device to limit da... ⇲
 
Messages issue

Inability to send multiple pictures in messages

Fix: To work around this limitation, consider sending one picture at a time and following up with additional messages for more images. This can h... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
95.0%

Neutral
2.9%

Bad experience
2.1%

~ from our NLP analysis of 4,372,074 combined software ratings.

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 Private Data OfferUp collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data

  Cost of Subscriptions
  1. Single Item Promotion: $19.99 Get more views on an item. Switch any time
  2. 1 day Promotion: $2.99 Promote for 1 days valued at $2.99
  3. 3 day Feature: $7.99 Feature for 3 days valued at $7.99
  4. OfferUp Seller Pack: $1.99 OfferUp Seller Pack
  5. OfferUp Premium: $7.99 Subscription with an ad-free experience.
  6. Listing Fee: $7.99 Listing Fee
  7. Listing Fee: $4.99 Listing Fee
  8. Bump: $1.99 1-time Bump of an item to the top of the feed
  9. 1 day Feature: $3.99 Feature for 1 day valued at $3.99
  10. OfferUp Seller Pack: $3.99 OfferUp Seller Pack