fix problems on ExamPrepConnect [iphone]

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—— Run into issues on ExamPrepConnect? Get help pending when official support gets back to you!

ExamPrepConnect
Info:
company: Springer Publishing Company
: https://www.springerpub.com/contact-us
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Login issue

Login screen closes before entering credentials

Fix: Try restarting the app. Double-tap the home button (or swipe up from the bottom of the screen on newer iPhones) to view all open apps, then... ⇲

ExamPrepConnect is unusable without login

Fix: If you are having trouble logging in, ensure that you are entering the correct username and password. Use the 'Forgot Password' feature if n... ⇲

Cumbersome login process

Fix: If the login process is too lengthy, consider using a password manager to autofill your credentials, which can save time during login. OR... ⇲
 
Loading issue

ExamPrepConnect does not load course content

Fix: Ensure you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if the content loads. If you are on Wi-Fi,... ⇲

Games do not load

Fix: Check for any updates for the app in the App Store. Developers often release updates to fix bugs related to loading issues. Install any avai... ⇲
 
UI issue

ExamPrepConnect is not user-friendly

Fix: Familiarize yourself with the app's layout by exploring all the menus and options. Take notes on where specific features are located to impr... ⇲

Frustrating navigation

Fix: Create a mental map of the app's layout. Spend some time exploring each section to understand how to navigate more efficiently. Consider wri... ⇲

Highlighting text causes app to swipe back

Fix: Try using a different method to highlight text, such as tapping and holding the text instead of swiping. This may prevent the app from navig... ⇲

No dashboard on home screen

Fix: Check if there is an option in the app settings to enable a dashboard view. Sometimes, features can be toggled on or off in the settings men... ⇲
 
Bugs issue

Same questions as physical book

Fix: If you find the content repetitive, try supplementing your study materials with additional resources such as online courses or practice test... ⇲
 
Freezing issue

Cannot access app after switching to another app

Fix: Check if the app is running in the background. Double-tap the home button (or swipe up from the bottom) to see if the app is still open. If... ⇲
 
Support issue

Support response is lacking

Fix: Look for a comprehensive FAQ or help section within the app or on the website. Many common issues are addressed there, which may provide imm... ⇲
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 what users are saying
Bad experience
77.4%

Good experience
16.1%

Neutral
6.5%

~ from our NLP analysis of 31 combined software ratings.

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 Private Data ExamPrepConnect collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • User Content
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content