fix problems on FranklinWH [iphone]

—— Run into issues on FranklinWH? Get help pending when official support gets back to you!

FranklinWH

Info:

company: FranklinWH Energy Storage Inc

: https://www.franklinwh.com/

: www.franklinwh.com

Chat with our AI-based FranklinWH Support

🛠️ Common FranklinWH Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Needs NEM3 profile update

Fix: Check the app settings for any available updates related to the NEM3 profile. Navigate to the settings menu, look for 'Profile' or 'Account... ⇲

Lacks individual battery percentage display

Fix: To monitor battery levels individually, try using the main dashboard or settings menu to see if there is an option to enable detailed batter... ⇲

Settings issue

Mode settings require frequent changes

Fix: Explore the app's settings to see if there is an option to set default modes or schedules that can minimize the need for frequent changes. L... ⇲

No manual hardware option

Fix: Explore the app for any settings that might allow manual control or override of hardware functions. This may be under 'Device Settings' or '... ⇲

Cannot change temperature unit

Fix: Look for a settings option within the app that allows you to change the temperature unit. This is often found under 'Settings' or 'Preferenc... ⇲

Battery issue

No access to battery State of Health

Fix: Check if there is a section in the app dedicated to battery health or diagnostics. This may be under 'Settings' or 'Battery Information'. If... ⇲

No function to divert power to battery

Fix: Look for any settings related to power management or battery diversion in the app. This may be under 'Power Settings' or 'Battery Management... ⇲

Network issue

No offline mode

Fix: To work around the lack of offline mode, ensure that you have a stable internet connection when using the app. If you anticipate being offli... ⇲

Cannot connect without internet

Fix: Ensure that your device's mobile data is enabled if you are trying to connect without Wi-Fi. Check your device settings under 'Cellular' or... ⇲

No direct connection to agate hotspot

Fix: Check the app settings for any options related to connecting to external devices or hotspots. Ensure that the agate hotspot is properly conf... ⇲

Timeout issue

FranklinWH times out every 30 seconds

Fix: Check the app settings for any timeout or session management options. If available, increase the timeout duration or disable automatic logou... ⇲

UI issue

Poorly designed interface

Fix: Familiarize yourself with the app layout and features. Sometimes, taking time to explore can help you navigate better despite the design fla... ⇲

Update made interface harder to read

Fix: Adjust the display settings on your device, such as increasing text size or changing the display contrast, to improve readability. OR If... ⇲

Notifications issue

Self-correcting problems not communicated

Fix: Regularly check the app for updates or patch notes that may address self-correcting issues. This can often be found in the app's settings or... ⇲

Inaccurate outage notifications

Fix: Check the app settings for notification preferences and ensure they are set correctly. Look for options related to outage alerts or notifica... ⇲

Support issue

No instructions for user actions

Fix: Explore the app's help or FAQ section, if available, for guidance on common tasks. This may provide some insight into how to use the app eff... ⇲

No response to written requests

Fix: If you have not received a response, try resending your request or using different communication channels, such as social media or community... ⇲

Bugs issue

Incorrect temperature and time displayed

Fix: Check the app settings to ensure that the correct time zone and temperature units are selected. Look for 'Settings' or 'Preferences' to adju... ⇲

Major bugs in new version

Fix: Check for any available updates that may address the bugs. Go to the App Store and see if a newer version has been released since your last... ⇲

Requires app restart to see today's data

Fix: Try refreshing the app by pulling down on the main screen to see if it updates without needing a restart. OR If refreshing does not work,... ⇲

Syncing issue

Disconnect between SOC value and aPower

Fix: Check for any calibration options within the app that may help align the SOC (State of Charge) value with aPower readings. This may be found... ⇲

Permissions issue

Operation without permission message

Fix: Review the app permissions in your device settings to ensure that the app has the necessary permissions to operate correctly. Go to 'Setting... ⇲

Updates issue

Cannot update site name

Fix: Check the app settings for an option to edit site information. This may be under 'Account Settings' or 'Site Management'. OR If the app d... ⇲

Loss of functionality in new version

Fix: Check the app's update notes to see if the loss of functionality is a known issue and if there are any workarounds suggested by the develope... ⇲

Data Loss issue

TOU tariff data lost

Fix: Check if there is a backup or restore option within the app that can recover lost data. This may be found in 'Settings' or 'Data Management'... ⇲

Compatibility issue

No iPad app available

Fix: Use the iPhone app on your iPad by downloading it from the App Store. You can run iPhone apps on iPads, although they may not be optimized f... ⇲

Glitches issue