fix problems on BanlanX [iphone]

—— Run into issues on BanlanX? Get help pending when official support gets back to you!

BanlanX

Info:

company: Shenzhen Sperll Optoelectronic Technology Co., Ltd.

: https://spled.github.io/

Chat with our AI-based BanlanX Support

🛠️ Common BanlanX Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

BanlanX fails to connect to LED lights

Fix: 1. Ensure that your LED lights are powered on and within range of your iPhone. 2. Restart the app and try reconnecting. 3. If the issue pers... ⇲

Timer settings do not save

Fix: 1. Ensure that you are saving the timer settings correctly by tapping the 'Save' button after setting the timer. 2. Check if the app has per... ⇲

Customization issue

Limited customization options for light patterns

Fix: 1. Explore all sections of the app to ensure you are not missing any customization features. 2. Check for any updates to the app that may in... ⇲

Lack of static color options

Fix: 1. Check if there are any updates to the app that may add static color options. 2. Explore the app's settings to see if static colors can be... ⇲

Difficulty in programming colors and patterns

Fix: 1. Follow any available tutorials within the app to understand the programming process better. 2. Experiment with simple patterns first befo... ⇲

Limited preset color options

Fix: 1. Check for app updates that may introduce new preset colors. 2. Explore the app's customization features to create your own presets if pos... ⇲

Inability to create custom light scenes

Fix: 1. Explore the app thoroughly to see if there are hidden features for creating custom scenes. 2. Check for updates that may add this functio... ⇲

BanlanX does not support multiple color selections at once

Fix: 1. Check if there are any updates that may add this feature. 2. Experiment with creating scenes that combine multiple colors in a sequence i... ⇲

Syncing issue

BanlanX frequently loses scheduled settings

Fix: 1. Ensure that the app is allowed to run in the background by checking Settings > BanlanX > Background App Refresh. 2. Try resetting the app... ⇲

BanlanX does not retain saved groups

Fix: 1. Ensure you are saving groups correctly by following the app's prompts. 2. Check if there are any settings that need to be enabled for gro... ⇲

Compatibility issue

Inability to control multiple controllers simultaneously

Fix: 1. Check if the app supports multi-controller functionality in the settings or help section. 2. If not, consider using one controller at a t... ⇲

Account issue

BanlanX interface requires account creation

Fix: 1. If you prefer not to create an account, check if there is a guest mode or a way to use the app without an account. 2. Review the app's pr... ⇲

UI issue

Color calibration is difficult

Fix: 1. Use the app's built-in calibration tool, if available, and follow the on-screen instructions carefully. 2. Adjust the colors in small inc... ⇲

BanlanX does not allow for easy color selection

Fix: 1. Familiarize yourself with the color selection tool in the app and practice using it to improve your speed. 2. Check if there are any upda... ⇲

BanlanX interface is unclear and hard to navigate

Fix: 1. Spend some time exploring each section of the app to become familiar with its layout. 2. Look for any user guides or FAQs within the app... ⇲

Crashes issue

BanlanX crashes or becomes unresponsive

Fix: 1. Ensure your iPhone is updated to the latest iOS version. 2. Clear the app's cache by uninstalling and reinstalling it. 3. Restart your iP... ⇲

Network issue

Remote control functionality is inconsistent

Fix: 1. Ensure that your iPhone and LED lights are within a reasonable distance for Bluetooth connectivity. 2. Restart the app and your LED light... ⇲

Support issue

Inadequate tutorials and instructions

Fix: 1. Look for user forums or online communities where other users share tips and tricks. 2. Search for video tutorials on platforms like YouTu... ⇲

Audio issue

BanlanX does not utilize phone microphone for sound activation

Fix: 1. Check the app settings to see if there is an option to enable sound activation. 2. Ensure that the app has permission to access the micro... ⇲

Updates issue

BanlanX fails to recognize devices after updates

Fix: 1. Restart the app and your LED lights after an update to refresh the connection. 2. Check for any additional updates that may fix recogniti... ⇲