fix problems on SVB Go [iphone]

—— Run into issues on SVB Go? Get help pending when official support gets back to you!

SVB Go

Info:

company: Silicon Valley Bank

: https://www.svb.com/learning-central/connect/contact

: go.svb.com

Chat with our AI-based SVB Go Support

🛠️ Common SVB Go Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

won’t stay logged in

Fix: Check your device settings to ensure that the app has permission to use background app refresh. Go to Settings > General > Background App Re... ⇲

three part login is cumbersome

Fix: Consider using a password manager to store your login credentials securely. This can help streamline the login process by autofilling your u... ⇲

Security issue

complicated 2-factor authentication

Fix: Review the 2FA settings in the app and see if there are options to simplify the process. For example, if you can switch to using an authenti... ⇲

requires biometric ID

Fix: If you prefer not to use biometric ID, check if there is an option to disable it in the app settings. Look for a section related to security... ⇲

no non-SMS 2FA options

Fix: If you prefer not to use SMS for 2FA, check if the app allows for the use of authenticator apps. Download an authenticator app like Google A... ⇲

authentication code scanning not working

Fix: Ensure that your camera is functioning properly and that you are allowing the app to access your camera. Go to Settings > Privacy > Camera a... ⇲

frustrating complex password requirement

Fix: Try creating a passphrase instead of a complex password. A passphrase is a series of words or a sentence that is easier to remember but stil... ⇲

UI issue

website looks outdated

Fix: If you find the website difficult to navigate, try using a different browser or clearing your current browser's cache and cookies. This can... ⇲

Freezing issue

SVB Go freezes

Fix: Force close the app and restart it. To do this, swipe up from the bottom of the screen (or double-click the home button on older devices) to... ⇲

Payments issue

cannot deposit checks

Fix: Make sure you are following the correct procedure for depositing checks in the app. Check the app's help section for specific instructions o... ⇲

unable to deposit standard check types

Fix: Check the app's guidelines to ensure that the type of check you are trying to deposit is accepted. Some apps have restrictions on the types... ⇲

deposit service unavailable

Fix: Check if there are any known outages or maintenance periods for the deposit service by visiting the bank's website or social media channels.... ⇲

cannot perform simple transactions

Fix: Review the app's user guide or help section to ensure you are following the correct steps for performing transactions. Sometimes, the proces... ⇲

Camera issue

poor image quality detection

Fix: Ensure that you are taking the photo of the check in good lighting and that the check is flat and free of wrinkles. Hold the camera steady a... ⇲

Bugs issue

technology is unreliable

Fix: Regularly update the app to ensure you have the latest features and bug fixes. Go to the App Store, search for SVB Go, and check for updates... ⇲

overall terrible app

Fix: Consider providing feedback through the app's feedback feature if available, as this can help improve future versions. In the meantime, expl... ⇲

login data cannot be saved

Fix: Check your device settings to ensure that the app has permission to save data. Go to Settings > SVB Go and ensure that all permissions are e... ⇲

does not remember Face ID or password

Fix: Ensure that Face ID is enabled for the app. Go to Settings > Face ID & Passcode and make sure that SVB Go is listed under 'Use Face ID For'... ⇲

login issues without errors

Fix: Clear the app's cache by uninstalling and reinstalling it. This can help resolve any underlying issues that may be causing login problems wi... ⇲

Updates issue

SVB Go requires upgrade that is unavailable

Fix: Check the App Store for any available updates for SVB Go. If the app is not updating, ensure that your device is compatible with the latest... ⇲

Compatibility issue

lack of decent native app

Fix: If the app does not meet your needs, consider using the mobile website as an alternative. Many banks offer a mobile-optimized website that c... ⇲