fix problems on First Bank On The Go [iphone]

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—— Run into issues on First Bank On The Go? Get help pending when official support gets back to you!

First Bank on the go
Info:
company: First Banks
: https://www.first.bank/About/Contact-Us
: www.first.bank
Chat with our AI-based First Bank on the go Support
   Hello! How can I assist you?  

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Loading issue

First Bank on the go does not load

Fix: Check your internet connection. Ensure you are connected to Wi-Fi or have a strong cellular signal. Try switching between Wi-Fi and cellular... ⇲
 
UI issue

Transfer descriptions not displayed

Fix: Log out of the app and log back in to refresh your session. This can sometimes resolve display issues. OR Check if there are any filters... ⇲

User interface difficult to read

Fix: Adjust the text size on your iPhone by going to Settings > Display & Brightness > Text Size and adjusting the slider to make text larger.... ⇲
 
Freezing issue

Login screen freezes

Fix: Force close the app and restart your iPhone. This can help clear any temporary glitches causing the freeze. OR Try uninstalling and reins... ⇲
 
Payments issue

No deposit function

Fix: Ensure that you have the latest version of the app installed. Check the App Store for updates. OR If the deposit function is still missin... ⇲
 
Syncing issue

Transactions not processed in real time

Fix: Check your internet connection to ensure it is stable. A weak connection can delay transaction processing. OR Log out of the app and log... ⇲

Balance not updated immediately

Fix: Refresh the app by pulling down on the screen to update the balance manually. OR Check if there are any pending transactions that may not... ⇲
 
Crashes issue

First Bank on the go crashes on open

Fix: Force close the app and restart your iPhone. This can help clear any temporary issues causing the crash. OR Uninstall the app and reinsta... ⇲
 
Login issue

Face ID not working

Fix: Go to your iPhone Settings > Face ID & Passcode, and ensure that the app is enabled for Face ID. If it is already enabled, try disabling and... ⇲
 
Support issue

In-person customer service unavailable

Fix: Check the bank's website for any updates on customer service availability or alternative contact methods such as phone or chat support. OR... ⇲
 
Registration issue

Error messages during account setup

Fix: Double-check the information you are entering during setup for accuracy. Ensure that all required fields are filled out correctly. OR Try... ⇲
 
Notifications issue

Lack of clear communication about downtime

Fix: Check the bank's official website or social media channels for any announcements regarding downtime or maintenance schedules. OR Enable n... ⇲
 
Features issue

First Bank on the go lacks necessary features

Fix: Review the app's features on the bank's website to ensure you are aware of all available functionalities. Sometimes features may be hidden i... ⇲
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 what users are saying
Bad experience
52.0%

Good experience
43.9%

Neutral
4.1%

~ from our NLP analysis of 148 combined software ratings.

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 Private Data First Bank on the go collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Sensitive Info
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Search History
    • Usage Data