fix problems on VIVE Manager [iphone]

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—— Run into issues on VIVE Manager? Get help pending when official support gets back to you!

VIVE Manager
Info:
company: HTC Corporation
: https://business.vive.com/tw/support/
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Slow issue

store and library run slow

Fix: 1. Check your internet connection. A slow or unstable connection can cause the store and library to load slowly. Try switching between Wi-Fi... ⇲
 
Loading issue

library and overview pages are blank

Fix: 1. Ensure that you have a stable internet connection, as a poor connection can lead to blank pages. 2. Try refreshing the library page by pu... ⇲
 
Compatibility issue

requires PC for majority of functions

Fix: 1. Familiarize yourself with the app's features that can be accessed on the iPhone. Some functions may be limited, but you can still use the... ⇲

not compatible with iPhone 12 Pro

Fix: 1. Check the App Store for any updates to VIVE Manager that may improve compatibility with your device. 2. Ensure that your iPhone 12 Pro is... ⇲
 
Bugs issue

mouth tracking is ineffective

Fix: 1. Ensure that your VR headset is properly calibrated and that the mouth tracking feature is enabled in the settings. 2. Check for any firmw... ⇲
 
Login issue

requires login every time

Fix: 1. Ensure that you are selecting the 'Remember Me' option when logging in, if available. 2. Check your iPhone's settings to ensure that the... ⇲

internal server error on login

Fix: 1. Check your internet connection to ensure it is stable. 2. Try logging in again after a few minutes, as server issues may be temporary.... ⇲
 
Network issue

cannot connect to headset

Fix: 1. Follow the same steps as outlined in the 'fails to connect to VR headset' section to troubleshoot connectivity issues. 2. Ensure that you... ⇲
 
Crashes issue

VIVE Manager crashes frequently

Fix: 1. Ensure that your iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. 2. Clear t... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
73.3%

Good experience
26.7%

Neutral
0.0%

~ from our NLP analysis of 15 combined software ratings.

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 Private Data VIVE Manager collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data