fix problems on Opsgenie [iphone]

—— Run into issues on Opsgenie? Get help pending when official support gets back to you!

Opsgenie

Info:

company: OpsGenie, Inc.

: http://support.opsgenie.com

: www.opsgenie.com

Chat with our AI-based Opsgenie Support

🛠️ Common Opsgenie Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Pop-up panel prevents swiping to acknowledge alerts

Fix: Try adjusting the settings in Opsgenie to minimize the pop-up panel's interference. Go to the app settings, look for notification settings,... ⇲

Banners block app usage during outages

Fix: You can adjust the banner notification settings in the Opsgenie app. Go to Settings > Notifications > Opsgenie and change the banner style t... ⇲

UI issue

Limited visibility of on-call schedule

Fix: Check if there are any filters applied in the on-call schedule view. Go to the on-call schedule section and look for any filter options that... ⇲

Cannot copy text from fields

Fix: If you are unable to copy text, try tapping and holding on the text field to see if the copy option appears. If it does not, check if there... ⇲

Not intuitive for on-call schedules

Fix: Take some time to explore the app's settings and features related to on-call schedules. There may be tutorials or help sections within the a... ⇲

Audio issue

Alarms do not use ringer volume

Fix: Ensure that your iPhone's ringer volume is turned up. Go to Settings > Sounds & Haptics and adjust the Ringer and Alerts slider to a higher... ⇲

Volume control for alerts is inadequate

Fix: Check the volume settings in the Opsgenie app and your iPhone settings. Make sure the alert volume is set to maximum in both places. OR I... ⇲

Alerts are too soft and brief

Fix: Adjust the alert settings in the Opsgenie app to see if you can increase the volume or change the alert tone to something more noticeable.... ⇲

Bugs issue

Dashboard shows incorrect on-call history

Fix: Refresh the dashboard by pulling down on the screen to ensure you are viewing the most current data. If the issue persists, check for any up... ⇲

Support issue

No option to submit bug reports or feedback

Fix: While there may not be a direct option in the app, you can document the issues you encounter and keep a record. This can be useful for futur... ⇲

Frequent sign-in issues with password manager

Fix: Check the settings of your password manager to ensure it is properly integrated with the Opsgenie app. Sometimes, re-linking the app with th... ⇲

Redirects to web GUI for login

Fix: Check if there are any app updates available that might improve the login process. Sometimes, updates can streamline the user experience.... ⇲

Opsgenie forgets login credentials frequently

Fix: Ensure that you are using a reliable password manager to store your credentials securely. This can help prevent the app from forgetting your... ⇲

Notifications issue

Delayed or missed alerts

Fix: Ensure that your notification settings for Opsgenie are correctly configured. Go to Settings > Notifications > Opsgenie and make sure that A... ⇲

Notifications do not bypass silent mode

Fix: Check the Opsgenie app settings to see if there is an option to allow notifications to bypass silent mode. This may be found under notificat... ⇲

Push notifications to text malfunctioning

Fix: Ensure that your text notification settings in Opsgenie are correctly configured. Go to Settings > Notifications and check that text notific... ⇲

Critical alerts not functioning on iOS 15

Fix: Check for any updates to the Opsgenie app that may address compatibility issues with iOS 15. Keeping the app updated can resolve many bugs.... ⇲

Syncing issue

Stale data requires manual refresh

Fix: Look for a refresh button within the app interface. If there is none, try pulling down on the screen in the relevant section to refresh the... ⇲

Customization issue

Default alert tone is common and unoriginal

Fix: Check the app settings to see if there is an option to change the alert tone. If available, select a different tone that suits your preferen... ⇲

Limited special symbols on keyboard for passwords

Fix: If the keyboard does not show special symbols, try switching to a different keyboard layout. Go to Settings > General > Keyboard > Keyboards... ⇲

Freezing issue

Opsgenie freezes upon receiving alerts

Fix: Try clearing the app's cache or data if the option is available in the app settings. This can help resolve freezing issues. OR If the app... ⇲

Account issue

No support for multiple accounts

Fix: If you need to manage multiple accounts, consider using a password manager that allows you to switch between accounts easily without logging... ⇲

Compatibility issue

Opsgenie unusable without an internal browser

Fix: If the app requires an internal browser, check the app settings to see if there is an option to enable or disable this feature. Sometimes, t... ⇲