fix problems on Jenius Bank [iphone]

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—— Run into issues on Jenius Bank? Get help pending when official support gets back to you!

Jenius Bank
Info:
company: SMBC MANUBANK
: https://www.jeniusbank.com/contact
: www.jeniusbank.com
Chat with our AI-based Jenius Bank Support
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Account issue

Lacks ability to copy routing and account numbers

Fix: As a workaround, take a screenshot of your account details and use the Photos app to view and manually transcribe the numbers you need. OR... ⇲

Cannot add or verify external accounts

Fix: Double-check that you are entering the correct information for the external account. Ensure that the account is eligible for linking and tha... ⇲
 
UI issue

No daily accrued interest display

Fix: To track your interest, consider using a financial tracking app that can sync with your Jenius Bank account to provide daily updates on accr... ⇲

Basic user interface

Fix: Familiarize yourself with the app's layout and features. Sometimes, understanding the navigation can improve your experience. Consider creat... ⇲
 
Notifications issue

Missing push notifications for transactions

Fix: Ensure that notifications are enabled for the Jenius Bank app. Go to Settings > Notifications > Jenius Bank and make sure 'Allow Notificatio... ⇲
 
Downloads issue

No option to download statements

Fix: Check if the app has a feature to email statements to yourself. If available, use this feature to receive your statements in your email, whi... ⇲
 
Compatibility issue

Limited functionality compared to website

Fix: Use the website for tasks that are not available in the app. Bookmark the website on your iPhone for easy access. OR Check if there are a... ⇲
 
Login issue

Frequent password reset requirement

Fix: Ensure that you are using a strong password that meets the app's security requirements. Avoid using easily guessable passwords and consider... ⇲
 
Features issue

Jenius Bank is minimal and lacks features

Fix: Explore the app thoroughly to ensure you are not missing any hidden features. Sometimes, features are not immediately visible and require na... ⇲
 
Bugs issue

Poorly made app

Fix: Try uninstalling and reinstalling the app to see if that resolves any performance issues. This can clear out any corrupted data that may be... ⇲
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 what users are saying
Good experience
83.7%

Bad experience
8.2%

Neutral
8.2%

~ from our NLP analysis of 49 combined software ratings.

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 Private Data Jenius Bank collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Identifiers
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data