fix problems on My KP Meds [iphone]

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—— Run into issues on My KP Meds? Get help pending when official support gets back to you!

My KP Meds
Info:
company: Kaiser Permanente
: http://kp.org/mydoctor/mykpmeds
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UI issue

Start Chat button hidden

Fix: 1. Ensure that your app is updated to the latest version. Go to the App Store, search for My KP Meds, and check for updates. 2. If the butto... ⇲

Scroll resets to top after adding medication

Fix: 1. After adding a medication, try scrolling down again to see if the app remembers your position. 2. If it continues to reset, check for app... ⇲
 
Bugs issue

Medication not appearing for scheduling

Fix: 1. Ensure that you are logged into the correct account associated with your medications. 2. Refresh the app by pulling down on the screen to... ⇲

Occasionally does not record medication taken

Fix: 1. Ensure that you are tapping the correct button to record the medication. 2. After marking a medication as taken, wait a moment to see if... ⇲

Cannot order refills through app

Fix: 1. Ensure that you are logged into the correct account and that your medications are eligible for refills. 2. Check for any app updates in t... ⇲

My KP Meds says no medications on file

Fix: 1. Ensure that you are logged into the correct account associated with your medications. 2. Refresh the app by pulling down on the screen to... ⇲
 
Settings issue

Unable to mark medications taken before due time

Fix: 1. Open the medication schedule in the app. 2. Look for an option to edit or mark medications. If the option is not available, check if ther... ⇲

Does not allow corrections to medication administration times

Fix: 1. Open the medication schedule in the app and look for an edit option. If it is not available, check for any app updates that might address... ⇲
 
Payments issue

Errors when adding credit card with spaces

Fix: 1. When entering your credit card information, ensure that you do not include any spaces. Manually type the numbers without spaces. 2. If th... ⇲
 
Updates issue

Update prevents ordering prescriptions

Fix: 1. Check if there are any new updates available for the app in the App Store and install them. 2. If the issue persists, try uninstalling an... ⇲
 
Login issue

Login issues after update

Fix: 1. Ensure that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password?' feature t... ⇲

No medications displayed after logging in

Fix: 1. Ensure that you are logged into the correct account associated with your medications. 2. Refresh the app by pulling down on the screen to... ⇲
 
Loading issue

Circles to update without success

Fix: 1. Check your internet connection to ensure it is stable. A poor connection can prevent updates from completing. 2. Try restarting the app a... ⇲
 
Syncing issue

Syncing issues with test unit

Fix: 1. Ensure that your test unit is properly connected to the app. Check the Bluetooth or Wi-Fi settings to confirm the connection. 2. Restart... ⇲
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 what users are saying
Good experience
94.8%

Bad experience
2.9%

Neutral
2.3%

~ from our NLP analysis of 1,768 combined software ratings.

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 Private Data My KP Meds collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics