fix problems on We Energies [iphone]

—— Run into issues on We Energies? Get help pending when official support gets back to you!

We Energies

Info:

company: WEC Energy Group Inc.

: https://www.we-energies.com/secure/ssl/contact

: www.wecenergygroup.com

Chat with our AI-based We Energies Support

🛠️ Common We Energies Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

We Energies forcibly enrolls users in electronic statements

Fix: To opt-out of electronic statements, open the We Energies app and navigate to the 'Settings' or 'Account' section. Look for an option relate... ⇲

We Energies does not allow payment processing

Fix: First, ensure that your internet connection is stable. If you are on Wi-Fi, try switching to mobile data or vice versa. Then, restart the ap... ⇲

Login issues with email and password

Fix: Double-check that you are entering the correct email and password. Ensure that Caps Lock is off and that there are no extra spaces. If you h... ⇲

Bugs issue

We Energies fails to generate bills

Fix: Check if your account is active and in good standing. If there are any issues with your account, such as a payment being overdue, this may p... ⇲

Notifications issue

Notifications for usage rarely work

Fix: Ensure that notifications are enabled for the We Energies app. Go to your iPhone's Settings > Notifications > We Energies and make sure that... ⇲

Payments issue

Payment scheduling issues

Fix: To resolve payment scheduling issues, first ensure that you are selecting the correct date and payment method. Double-check that your paymen... ⇲

Security issue

Facial recognition feature inconsistently works

Fix: Ensure that your iPhone's facial recognition feature is functioning properly outside of the We Energies app. Go to Settings > Face ID & Pass... ⇲

Account issue

Incorrect information displayed regarding account status

Fix: Log out of the We Energies app and log back in to refresh your account information. This can sometimes resolve discrepancies in displayed in... ⇲

UI issue

Late fees not clearly displayed

Fix: To find information about late fees, navigate to the billing section of the app. Look for any notes or sections that mention late fees or pa... ⇲

Crashes issue

We Energies crashes or gives error messages

Fix: If the app crashes, first try restarting your iPhone. This can clear temporary glitches. If the problem persists, check for app updates in t... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

96.5%

Neutral

2.4%

Bad experience

1.1%

~ from our NLP analysis of 35,987 combined software ratings.

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Private Data We Energies collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Identifiers
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Financial Info
- Location
- User Content
- Identifiers
- Diagnostics