fix problems on Clearwater Digital Branch [iphone]

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—— Run into issues on Clearwater Digital Branch? Get help pending when official support gets back to you!

Clearwater Digital Branch
Info:
company: Clearwater Credit Union
: https://clearwatercreditunion.org/contact/
: clearwatercreditunion.org
Chat with our AI-based Clearwater Digital Branch Support
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Login issue

Frequent logouts despite biometric login

Fix: Check your device settings to ensure that biometric login is properly set up. Go to Settings > Face ID & Passcode or Touch ID & Passcode, an... ⇲

Clearwater Digital Branch forgets saved login credentials

Fix: Check your device settings to ensure that the Clearwater app is allowed to use your saved credentials. Go to Settings > Passwords & Accounts... ⇲
 
Updates issue

Inconsistent transaction updates

Fix: Refresh the app by pulling down on the transaction list to force a refresh. If this does not work, try logging out and logging back into you... ⇲
 
Security issue

Long and complicated password requirement

Fix: Consider using a password manager app to generate and store complex passwords securely. This will help you create a strong password without... ⇲
 
Slow issue

Clearwater Digital Branch is slow to load

Fix: Close any background apps that may be consuming resources. Double-tap the home button (or swipe up from the bottom on newer iPhones) to view... ⇲
 
Bugs issue

Errors in processing requests

Fix: Log out of the app and log back in to refresh your session. This can often resolve temporary errors in processing requests. OR If errors... ⇲
 
Customization issue

Inability to customize bottom tabs

Fix: Check the app settings to see if there are any options for customizing the interface. Some apps allow limited customization in the settings... ⇲
 
Camera issue

Issues with photo capture for deposits

Fix: Ensure that you are using the app in a well-lit area and that the check is flat and free of wrinkles. Follow the app's guidelines for captur... ⇲
 
UI issue

Poor user experience after updates

Fix: After an update, try clearing the app's cache by offloading it. Go to Settings > General > iPhone Storage, find the Clearwater app, and sele... ⇲

Difficult navigation

Fix: Familiarize yourself with the app's layout by exploring each section. Look for a help or tutorial section within the app that may provide gu... ⇲
 
Notifications issue

Lack of notification for app updates

Fix: Check your App Store settings to ensure that app updates are enabled. Go to Settings > App Store and toggle on 'App Updates' under Automatic... ⇲
 
Account issue

Inaccurate account balance display

Fix: Refresh the app by pulling down on the account balance screen to force a refresh. If the balance remains inaccurate, log out and log back in... ⇲
 
Crashes issue

Clearwater Digital Branch crashes or freezes

Fix: Force close the app by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping up on the Clearwater app.... ⇲
 
Compatibility issue

Limited functionality compared to website

Fix: Check the app settings to see if there are any features that can be enabled or adjusted to enhance functionality. Some apps have hidden feat... ⇲
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 what users are saying
Good experience
95.8%

Neutral
2.4%

Bad experience
1.8%

~ from our NLP analysis of 1,175 combined software ratings.

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 Private Data Clearwater Digital Branch collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics