fix problems on MySCE [iphone]

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—— Run into issues on MySCE? Get help pending when official support gets back to you!

MySCE
Info:
company: Southern California Edison
: https://www.sce.com/customer-service/contact-us
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UI issue

MySCE frequently directs users to the website for information

Fix: Familiarize yourself with the website's layout and bookmark important pages for quick access. This can help you navigate the website more ef... ⇲

Limited functionality after redesign

Fix: Explore the app thoroughly to discover any new features that may have been added. Sometimes, redesigns include hidden functionalities that a... ⇲

Difficult to read content for visually impaired users

Fix: Adjust the text size in your iPhone settings. Go to Settings > Display & Brightness > Text Size and increase the text size. You can also ena... ⇲

MySCE is not user-friendly for older customers

Fix: Adjust the display settings on your iPhone for better visibility. Increase text size and enable bold text in Settings > Display & Brightness... ⇲

MySCE feels like a web wrapper

Fix: Explore the app settings to see if there are any options to enhance the user experience, such as enabling notifications or customizing the d... ⇲
 
Settings issue

Inability to view projected bill amounts

Fix: Check if there is a billing section within the app that may require you to input your account details or preferences to view projected amoun... ⇲

No access to historical usage data

Fix: Look for a 'Usage History' or 'Reports' section in the app. If it’s not available, check the website for historical data, as it may be more... ⇲

No features for solar users

Fix: Check if there are any updates or announcements regarding solar features in the app. Sometimes, new features are rolled out gradually. OR... ⇲
 
Slow issue

MySCE is slow and laggy

Fix: Clear the app's cache if the option is available in the settings. If not, try restarting your iPhone to free up memory and improve performan... ⇲
 
Payments issue

Payment date defaults incorrectly

Fix: Check the payment settings in the app to see if you can manually adjust the default payment date. If not, consider setting a reminder on you... ⇲
 
Login issue

Technical difficulties prevent login

Fix: Reset your password by selecting the 'Forgot Password' option on the login screen. Follow the prompts to create a new password and try loggi... ⇲
 
Compatibility issue

MySCE does not support iPad screen size

Fix: Use the iPhone version of the app on your iPad by enabling compatibility mode. This can be done by going to Settings > Display & Brightness... ⇲
 
Updates issue

Frequent updates fail to resolve issues

Fix: Keep a record of the issues you encounter and check if they are addressed in the update notes. If not, consider using the app's feedback fea... ⇲
 
Support issue

Limited customer support for app issues

Fix: Utilize the app's FAQ or help section for common issues and troubleshooting tips. This can often provide quick solutions without needing dir... ⇲
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 what users are saying
Bad experience
78.8%

Good experience
17.7%

Neutral
3.5%

~ from our NLP analysis of 1,138 combined software ratings.

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 Private Data MySCE collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content
    • Identifiers
    • Diagnostics