fix problems on Unfold [iphone]

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—— Run into issues on Unfold? Get help pending when official support gets back to you!

Unfold: Story & Reels Maker
Info:
company: Squarespace, Inc.
: https://help.unfold.com
: unfold.com
Chat with our AI-based Unfold Support
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Bugs issue

Low resolution image saving

Fix: Check the export settings within the app. Go to the settings or export options and see if there is a choice for image quality. If available,... ⇲

Content loss during template use

Fix: Always save a backup of your project before applying a new template. You can do this by exporting your current project as an image or saving... ⇲

Poor photo quality after processing

Fix: Before processing, ensure that the original images are of high quality. Low-quality images will result in poor output regardless of the app'... ⇲
 
Crashes issue

Crashes during export

Fix: Ensure that your iPhone has enough storage space available. Go to Settings > General > iPhone Storage to check. If storage is low, delete un... ⇲
 
Customization issue

Custom template order gets rearranged with new themes

Fix: Before applying a new theme, take a screenshot of your current template order. After applying the new theme, you can manually rearrange them... ⇲

Limited font and background color options

Fix: Explore third-party font and color palette apps that can help you create custom designs. You can create your text and backgrounds in those a... ⇲

Inability to move pages between stories

Fix: As a workaround, you can export the pages you want to move as images and then import them into the new story as new pages. OR Consider cr... ⇲

No horizontal template options

Fix: If you need horizontal templates, consider creating your design in a different app that supports horizontal layouts and then importing it in... ⇲

Limited customization for text

Fix: Use external graphic design apps like Canva or Adobe Spark to create more customized text designs, then import them into Unfold as images.... ⇲

No undo button

Fix: As a workaround, save your project frequently as a new version. This way, if you make a mistake, you can revert to a previous version. OR... ⇲

Inability to edit text colors

Fix: If the app does not allow for text color changes, consider creating your text in a graphic design app where you can customize colors, then i... ⇲

Repetitive templates

Fix: Try mixing and matching elements from different templates to create a unique design, rather than using a single template as is. OR Explor... ⇲

No spell check feature

Fix: Before finalizing your designs, copy the text into a word processor or note-taking app that has spell check, correct any errors, and then pa... ⇲
 
Payments issue

Restoration of purchases fails

Fix: Ensure you are logged into the same Apple ID that made the original purchase. Go to Settings > [your name] > Media & Purchases to check your... ⇲

Paid features not accessible for some users

Fix: Log out and back into your account within the app. Sometimes, refreshing your session can resolve access issues. OR Check for any pending... ⇲

High cost for limited templates

Fix: Consider using the free templates available in the app to create your designs, or look for promotional offers that may provide access to mor... ⇲
 
Compatibility issue

No desktop version available

Fix: Consider using an iOS emulator on your desktop to run the app, although this may not provide the best experience. OR Look for alternative... ⇲
 
Syncing issue

Inconsistent syncing with Squarespace

Fix: Ensure that you are using the latest version of both Unfold and Squarespace. Check for updates in the App Store and the Squarespace website.... ⇲
 
Downloads issue

Watermarks on downloads without subscription

Fix: If you want to avoid watermarks, consider using the free trial period to create your designs and export them without watermarks during that... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
96.7%

Bad experience
1.7%

Neutral
1.6%

~ from our NLP analysis of 157,746 combined software ratings.

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 Private Data Unfold collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Diagnostics

  Cost of Subscriptions
  1. Unfold Plus - Monthly: $2.99 Access to all templates, fonts and stickers.
  2. Unfold Plus - Yearly: $19.99 Access to all templates, fonts and stickers.
  3. Unfold Pro - Monthly: $12.99 Full access to all social editing tools.
  4. Film 01: $1.99 15 templates inspired by analog photography
  5. Clasico 02: $0.99 Unlock 15 new templates
  6. Clasico 03: $0.99 Includes 15 
minimal and elegant templates
  7. Paper 01: $1.99 15 templates for the creative rebels
  8. Journal 01: $1.99 15 templates for the nostalgic storytellers
  9. Digital 01: $1.99 15 templates for those raised by internet
  10. Font Selection 1: $0.99 5 new fonts for crafting captivating stories