fix problems on Neosensory [iphone]

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—— Run into issues on Neosensory? Get help pending when official support gets back to you!

Neosensory
Info:
company: Neosensory, Inc.
: https://neosensory.com/support
: neosensory.com
Chat with our AI-based Neosensory Support
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Crashes issue

Neosensory closes when switching apps

Fix: Check for any available updates for the Neosensory app in the App Store. Developers often release updates to fix bugs that cause crashes.... ⇲
 
Background issue

Neosensory must be open to function

Fix: Consider using the app in a dedicated session where you can keep it open, such as during relaxation or meditation times, to maximize its eff... ⇲

Limited functionality while using other apps

Fix: Try to use the Neosensory app in a focused session where you minimize multitasking to ensure it functions optimally. OR Look for any sett... ⇲
 
Freezing issue

Neosensory freezes during use

Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the Neosensory app off the... ⇲
 
Compatibility issue

Incompatibility with certain devices

Fix: Check the app's compatibility requirements in the App Store description to ensure your device meets the necessary specifications. OR If y... ⇲
 
Support issue

Poor customer support

Fix: Utilize the app's FAQ or help section, which may provide answers to common issues without needing to contact support. OR Engage with user... ⇲
 
UI issue

Neosensory design is amateurish

Fix: Provide feedback through the app's feedback feature, if available, to suggest improvements in design and usability. OR Explore user guide... ⇲

Neosensory lacks professional development

Fix: Stay updated with any new releases or updates from the app, as developers may improve functionality over time based on user feedback. OR... ⇲
 
Network issue

Device connectivity issues

Fix: Ensure that Bluetooth is enabled on your iPhone and that the Neosensory device is charged and within range. Go to Settings > Bluetooth to ch... ⇲
 
Payments issue

Refund process is slow or non-existent

Fix: Review the app's refund policy in the App Store to understand the process and ensure you are following the correct steps for requesting a re... ⇲
 
Bugs issue

Vibration strength decreases over time

Fix: Check the device settings to see if there are options to adjust vibration strength or reset the device to factory settings to restore origin... ⇲

Neosensory does not provide significant relief for tinnitus

Fix: Experiment with different settings or features within the app to find a combination that works better for your specific needs. OR Conside... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
52.3%

Bad experience
44.6%

Neutral
3.1%

~ from our NLP analysis of 65 combined software ratings.

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 Private Data Neosensory collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data