fix problems on ActiveAlert [iphone]

—— Run into issues on ActiveAlert? Get help pending when official support gets back to you!

ActiveAlert

Info:

company: Active911

: https://active911.com/support-ticket/

Chat with our AI-based ActiveAlert Support

🛠️ Common ActiveAlert Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Chat feature has small font size

Fix: To adjust the font size in the chat feature, go to your iPhone's Settings. Tap on 'Display & Brightness' and then select 'Text Size'. Use th... ⇲

Chat window does not stay open when switching apps

Fix: Try using the 'Background App Refresh' feature. Go to Settings > General > Background App Refresh and ensure it is enabled for ActiveAlert.... ⇲

Bugs issue

Mapping system has inaccuracies

Fix: Ensure that your location services are enabled for ActiveAlert. Go to Settings > Privacy > Location Services and make sure ActiveAlert is se... ⇲

GPS coordinates sometimes incorrect

Fix: Check if your device has the latest iOS version. Go to Settings > General > Software Update and install any available updates. This can impr... ⇲

Mapping errors occasionally occur

Fix: Ensure that your location services are enabled and that the app has permission to access your location. Go to Settings > Privacy > Location... ⇲

ActiveAlert fails to show latest call information

Fix: Ensure that the app has permission to access your call logs. Go to Settings > Privacy > Contacts and check if ActiveAlert is enabled. OR... ⇲

UI issue

Routing buttons have small contact area

Fix: Try using a stylus or your finger's pad instead of the tip to increase the contact area when tapping the routing buttons. This can help with... ⇲

Crashes issue

Chat function crashes frequently

Fix: Clear the app's cache by deleting and reinstalling ActiveAlert. This can help resolve any corrupted data causing crashes. Make sure to back... ⇲

ActiveAlert crashes after updates

Fix: Clear the app's cache by deleting and reinstalling ActiveAlert. This can help resolve any issues caused by corrupted data after an update.... ⇲

Notifications issue

Repetitive notifications for the same event

Fix: Go to the app's notification settings and check if there is an option to limit notifications for repeated events. Adjust these settings to r... ⇲

Alerts sound again when opening app

Fix: Check the app's notification settings to see if there is an option to disable alerts when the app is opened. Adjust this setting if availabl... ⇲

No option to mark unavailable without multiple alerts

Fix: Check the app's settings for any options related to availability status. If available, set your status to 'Unavailable' to prevent multiple... ⇲

Notifications do not sound when connected to Apple Watch

Fix: Check the notification settings on your Apple Watch. Open the Watch app on your iPhone, go to Notifications, and ensure that ActiveAlert not... ⇲

Slow issue

ActiveAlert slow to load

Fix: Free up storage space on your iPhone by deleting unused apps, photos, or files. Go to Settings > General > iPhone Storage to see what can be... ⇲

Settings issue

Do Not Disturb override setting does not work

Fix: Check the Do Not Disturb settings in your iPhone. Go to Settings > Do Not Disturb and ensure that 'Allow Calls From' is set correctly to all... ⇲

Camera issue

Inability to attach suspect photos

Fix: Check if the app has a specific section for attachments. If not, consider using a different app to store the photos and share the link or re... ⇲

Syncing issue

Sync issues with Apple Watch

Fix: Ensure that both your iPhone and Apple Watch are updated to the latest software versions. Go to Settings > General > Software Update on both... ⇲

Loading issue

Calls do not load properly

Fix: Check your internet connection. Ensure you have a stable Wi-Fi or cellular connection. If the connection is weak, try switching to a differe... ⇲

Customization issue

Inability to reorganize squad list

Fix: Check if the app has a drag-and-drop feature for the squad list. If so, press and hold on a squad member's name to move them to a new positi... ⇲

Inability to customize alert tones

Fix: Check the app settings for any options related to alert tones. If available, look for a section that allows you to select or upload custom t... ⇲

Audio issue

Alert tones are too quiet

Fix: Check the volume settings on your iPhone. Go to Settings > Sounds & Haptics and adjust the Ringer and Alerts volume slider to a higher level... ⇲