fix problems on PopuMusic [iphone]

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—— Run into issues on PopuMusic? Get help pending when official support gets back to you!

PopuMusic - PopuPiano/tar/lele
Info:
company: Beijing Visual & Sense Technology Co., Ltd.
: http://www.poputar.com/
: popumusic.com
Chat with our AI-based PopuMusic Support
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Syncing issue

PopuMusic does not save progress

Fix: Make sure you are logged into your account within the app. Sometimes progress is saved to your account, and being logged out can prevent sav... ⇲
 
Audio issue

no audio for notation option

Fix: Check your device's volume settings. Make sure the volume is turned up and that the mute switch on the side of your iPhone is not activated.... ⇲
 
Freezing issue

lessons freeze

Fix: Try clearing the app's cache. Go to Settings within the app (if available) and look for an option to clear cache or reset settings. OR If... ⇲

PopuMusic is stuck on lessons

Fix: Try restarting the app. If it is still stuck, force close the app and reopen it to see if it resolves the issue. OR Check for any updates... ⇲
 
Glitches issue

keys do not light up correctly

Fix: Check for any updates to the app that may address this issue. Go to the App Store and update if necessary. OR Try restarting your device.... ⇲
 
Settings issue

background music cannot be turned off

Fix: Look for a settings option within the app that allows you to control background music. This is often found in the audio settings. OR If t... ⇲
 
Account issue

password reset issues

Fix: Ensure you are entering the correct email associated with your account. Check your spam folder for the reset email if you don’t see it in yo... ⇲
 
Network issue

cannot access store or FAQ

Fix: Check your internet connection. Ensure you are connected to Wi-Fi or have a strong cellular signal. OR Try restarting the app or your dev... ⇲

PopuMusic requires internet for basic functions

Fix: Check if there are any offline modes available in the app settings that allow you to use it without an internet connection. OR Consider d... ⇲
 
UI issue

PopuMusic switches languages unexpectedly

Fix: Check your device's language settings. Go to Settings > General > Language & Region and ensure your preferred language is set correctly. O... ⇲

PopuMusic is not user-friendly for English speakers

Fix: Look for a user guide or tutorial within the app that may help you navigate it better. Sometimes these resources are hidden in settings or h... ⇲

PopuMusic forces landscape mode

Fix: Check if there is an option in the app settings to switch to portrait mode. Some apps have this feature hidden in their settings. OR Try... ⇲
 
Customization issue

limited song selection

Fix: Check for any updates to the app that may include new songs. Go to the App Store and update if necessary. OR Explore user forums or commu... ⇲

no option to slow down song tempo

Fix: Look for a settings option within the app that allows you to adjust the tempo or playback speed. This is often found in the audio settings.... ⇲
 
Bugs issue

PopuMusic does not recognize strumming

Fix: Ensure that your device's microphone is not obstructed and that you are strumming in a way that the app can detect. Try different angles or... ⇲

PopuMusic does not unlock instructional material

Fix: Check if you need to complete certain prerequisites or lessons to unlock additional material. Review the app's guidelines or help section.... ⇲
 
Updates issue

error messages during updates

Fix: Ensure you have a stable internet connection before attempting to update the app. Try switching from Wi-Fi to cellular data or vice versa.... ⇲
 
Compatibility issue

PopuMusic is not compatible with some devices

Fix: Check the app's requirements in the App Store to ensure your device meets the necessary specifications. OR If your device is not compatib... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
65.7%

Good experience
31.3%

Neutral
3.0%

~ from our NLP analysis of 67 combined software ratings.

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 Private Data PopuMusic collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers

  Cost of Subscriptions
  1. $119.99: $119.99 Purchase course
  2. $199.99: $199.99 Purchase course
  3. $2.99: $2.99 Buy Coins
  4. ￥98: $14.99 用于购买频道对应课程
  5. ￥6: $0.99 App内的频道低价课程
  6. $7.99: $7.99 Buy Coins
  7. 尤克里里入门: $23.99 音乐CP校验团队打造，适合想要自弹自唱的你来进行学习
  8. 尤克里里进阶: $29.99 音乐CP校验团队打造，适合想要自弹自唱的你来进行学习。
  9. 尤克里里英语弹唱课: $23.99 小松老师打造18首适合小朋友的英语弹唱课程，适合4-10岁的小朋友来学习。